ZeroNonsense
Paranoid requirements for credit cards
During the adding of the credit card I got message about "you didn't passed some auto verification, pls send this and that" (it was photo of credit card and me with passport, looks like a hiccup from internet of 90s, now it's the matter of the card processing company or KYC service, but ok - if they don't want full number of ID or CC - it's can be legit, thought me). But I have CC w/o embossing - in my country of residence it's a national wide practice, you're coming to bank and receive any card immediately. I even don't want to tell that surprising information from brave policy makers of Kamatera, that in XXI century big group of ppl using virtual CCs, atta surprise for guys with approach to credit card processing from 90s! And yep - even when I made extra photo of me with my CC + informed stuff about my country speciality - I got just common answer from their support scripts - some nonsense about "our policies bla-bla-bla". Nothing about I informed them about it before them. They made me to spend some time fulfilling their strange reqs - they only missed thing is to ask to send stuff by fax machine - as answer I'm receiving common support answers from "newbie supporter 101" article. BTW, their webinterface works not in all browsers and looks like made for mobile. Another cue to wait BS from that hosting company. I'm longterm user of Vultr and Digital Ocean, about of 95% of stuff happens automatically and w/o any bugs and such an innovative Kamatera aproach is surprising me. And yep, I noticed, that Kamatera support leaving their common support answers (without taking any responsibility and giving answers - just positive vanilla nonsense) - just don't be fooled by their answers. You will get such answers during your experience with the company. Just don't mess with them, if you want to avoid it. P. S. Wait for their "we're sorry for your experience bla-bla-bla we will never explain you why we don't use the normal processing, have paranoid requirements about payment cards, buggy interface and scripted answers, bla-bla-bla, thank you for your time".
Response from KamateraMay 11, 2023
I hope hole you are well. Thank you for the review. Please note that we take security seriously and that if our systems detect anything amiss, we are well within our rights t ask for additional verification. I am sorry for the inconvenience you may have faced on your part, and I hope you understand.




