KamateraReviews of kamatera.com

Creating a VPS Win10 Desktop was easy. Getting MS Edge browser or Google Chrome to work on a FRESH instance... buggy and support said (cutting and pasting) "I don't know why chrome would not work. I fixed Edge you can use it now." and Edge did not work. Then I get a message that I would either need to start over with a fresh instance or pay for managed services. Furthermore the invitation to provide feedback to a managers email... resulted in my email bouncing despite copying and pasting exactly the address provided. Lots of different VPS service providers out there. This one seems sketch. [EDIT: I did delete the old instance and create a new instance. It didn't work well... I didn't allocate enough drive space. Deleted it, created a new one with more space. And, finally, selve-served my way into a working instance for what I needed. I appreciate where the support team was coming from now. At the time I was a bit triggered and I do apologize. Updated the rating to reflect my fresh opinion. Just do your homework and understand what you're in for.]

Everything was fine, except the fact that I could not enter my console due to not being able to get email verification code to my email address. But thankfully to the support the problem was solved.

Had a support issue which needed to be resolved at a specific time, to retain access to our servers. There was a delay with this, as the support team hadn't appreciated that an IP address in the firewall VPN connection needed to be altered. This was done successfully, but a little later than originally planned.

I have been a long standing customer and proponent of Kamatera. Recently my server was impaired by cyrpto-mining malware (Kinseng) consuming 99-100% of CPU capacity. Mulitiple reports via a Support ticket were that I required more CPU capacity. That was clearly not the case. Based on a phone conversation "hint" from support staff, it became clearly evident that it was indeed a malware issue. Requesting escalated assistance, Kamatara support did "come to the rescue" and solved all the problems. If this had been diagnosed initially (because the cause was so apparent ... even to a novice), I would give 5 stars. Nevertheless, I still found EXCELLENT support eventually and will remain a Kamatera proponent.

Having very little Unix experience, I needed a lot of support in getting my server setup the way I wanted. Kamatera technical support team provided help at every stage, even working on a Sunday. Emails were polite, proffesional, concise and clear.

I have good experience with Kamatera but Billing is starting to be not so easy! 5 cards down and I can't get paypal working my server is down over $6 I can't seem to pay! as of now it's a weekend and No one can help. Server is good jest can't pay when I have to talk to fraud department all the time to say it's OK! Gets old.

Great platform, fast support service, good pricing and stable technology

Running several servers at Kamatera for over two years now and we are more than satisfied with performance, service and transparent pricing. Especially the option to give them a genuine phone call and get a real person on the phone is really outstanding. Cheers from Holland, Arthur