Samuel S.
Aggressive, gaslighting and suspicious
They called me to confirm my reservation, only to then tell me I needed to upgrade $250 per person because there were no more economy seats available. When I told him I didn't want to upgrade, and that they should not be trying to sell tickets they DON'T HAVE, he started trying to convince me to let the use my funds to find me alternative at no extra cost (scammy). I kept telling him that's not what I wanted and he started getting upset at me asking me "why had I made a reservation I did not want" and that I had already confirmed the flight reservations. I told him he was very nice for being upfront about it and that I needed to cancel everything and he tried to gaslight me saying that I had already confirmed, and he needed to charge a cancellation for 50% of the purchase. I told him that their website said that refunds were at no charge in the first 24h, and he was saying that there was no refund to be made because he had not charged my card, although he kept threatening to charge me the "cancelation fee". Very aggressive and suspicious.