K2 IndustriesReviews of k2-industries.com

Be wary of their return policy. Even if an order is canceled immediately after being placed, the policy is extremely strict, and the owners and associates allow no flexibility. You will be subject to a 20% cancellation fee regardless of the circumstances. I found the same item at another company with a better price and a more customer-friendly policy. Additionally, their customer support is very difficult to reach.

Be careful ordering from here! Some of the parts come from China. Not MADE in China, they literally COME from China, but none of that is disclosed on the site. I ordered 2 things, one got here in about 4 days, the other just now got into the United States and it has been over two weeks. I already got the part from someone else at this point because I needed it quickly, but now I read on their site that the only way they will do a refund is to do store credit. Why would I want store credit for somewhere that will take a month to get me a simple part?

All They Are Is Thieves That send out super cheap parts! Its a Criminal Enterprise!

This entire experience has been very disappointing. Starting with my original order arriving with a defective left light. Which i promptly notified your company, at which time the person i originally spoke to assured me that he was initiating a claim with the manufacturer...... Almost 2 months later i still had not heard a word . I reached out again, this time i spoke to Nick who was actually very helpful and responsive. But it still took about 2 more months to resolve the issue. But it was resolved or so i thought, both of my lights were working fine. Right up till the day i decided to take the car out in heavy rain. Only to get home and find my light full of water. So that's 0 for 2,. 2 sets of lights and 2 defective lights, And now you tell what a bummer that is but sorry we cant help. Well that fact that this product does not even warrant a 1 year warranty is pretty telling as to the actual quality. My fault for not looking into that a little better I assumed it would come with 1 year like most other quality products. The fact that you guys sell a product that you must know is junk, when the manufacturer wont even stand behind it for a full year. Well that speaks volumes about your company the way you guys operate. Needless to say I wont be purchasing my next lights from K2 Industries or anything else for that matter. Nor will anybody I know or associate with. You guys have a fairly aggressive marketing/ advertising strategy, I will be sure to spread the word about the poor quality products your peddling and the underwhelming customer service you provide. Good luck to you, word of mouth is the either the best or the worst advertising there is. Lets see how fast it travels. Probably not as fast as the warranty on your products expires but fast enough.

I ordered a $500 splitter for my c6 z06. I asked to cancel order 2 days later before it shipped. I was informed that I had to pay 20% cancellation but I cancelled reluctantly. Then 2 days later I get an email saying it shipped anyway. No apology, not. Worst online experience I’ve ever had!!!!

AI customer service all along. Email gives you AI replies and won't answer your question and just doing circles. Phone number never went through. No one pick up. They do send out the stuff I ordered. But asking questions or try to return is impossible.

Très mauvaise expérience, plus jamais je ne commanderais sur ce site ! Service après vente à nul ! J'ai commandé un échappement pour evo X d'une valeur de 450€ environ, j'ai payé 123€ de frais de douane, et juste après mon colis a été perdu comme par hasard. J'ai ouvert un litige sur Paypal pour la perte du colis et l'entreprise m'a contacté en me demandant de fermer le litige pour ne pas compliqué la procédure de remboursement, ce que j'ai bêtement fait ! Evidemment que je n'ai jamais été remboursé et qu'ils m'ont juste proposé 25% du prix de mon achat en bon d'achat sur leur site lol !! Pour les acheteurs français je vous déconseille fortement. Pour moi c'est terminé en tout cas. A bon entendeur.

Companies are switching bait. Selling cheap knock off Parts. One full price and 20% restock fee once you reach out. They clearly know what they’re doing. I’m gonna get to the bottom of it to get shut down since they can continue to scam people. I’ve dealt with companies like this in the past super easy to get rid of. It’s OK. They want to say one thing when clearly it’s another.. It’s also funny when they are persistent in asking for photos when they’re the ones that sent said crappy product it’s just a bunch of waste of time copy pasting in hopes to keep your $200. It’s so funny what this company is complete. Complete scammers do not buy anything from them.