K2 IndustriesReviews of k2-industries.com

Literally sent me a pile of garabge

I ordered a hood that took a week to process and ship, and then they knowingly use a freight company with the worse ratings in the united states. The item arrived in my city on a Tuesday and it took k2 calling them Friday morning for them to deliver it which made the shop my car was at move my vehicle down the list for work. Today may 28th the shop went to install my hood and it has a big Crack in it. Should have spent more money and went with a different company. Its also obvious by reviews here that k2 doesn't allow the bad reviews to hit their website

I thought I had found a legit online retailer. Good prices on a holiday promo, site was “easy” to navigate, shipping wasn’t free but felt fair. Lesson learned - lipstick on a pig! Bought a carbon fiber trunk for my BMW. The promotional discount made the price too good to pass up. A carbon trunk was in my build list. I didn’t install it immediately. Was buying additional parts before a trip to the body shop. This product is absolute TRASH! Fitment is HORRIBLE! It’s a carbon creations trunk for an e92 BMW. Install was attempted by a reputable body shop who I’ve taken my cars to for years. There were ZERO disclosures on the product - only that it was an “OEM” fit. I reach out to K2 asking for insight and suggested a refund. 8 days later I was told no because it was purchased more than 30 days ago. I bubbled it up to management which took me 3 weeks to hear back. Then they told me the same thing - but additionally - because the trunk had been “modified” they could not return it. Nothing on this trunk was predrilled. In order to install it and fit check it - you have to drill holes into it…for the hinges and the latch. Additionally, license plate lights are not pre-cut, trunk liner is not predrilled, and you cannot mount the inside rear tail lights - as the holes for them are cut WAY to big. K2 refused to entertain a refund. They didn’t disclose their 30 day policy, and they are happy to sell a product that has poor craftsmenship and simply doesn’t fit. This is a company that is excited to sell you crappy low budget products and then make it impossible to return them or get refunded. ***Reply to K2’s Reply*** Why was NONE of this disclosed when the item was purchased? Not the 30 days and certainly not the requirements needed for install or fitment. Your support line goes unanswered when I call. Your emails take 2-3 weeks for a response. You say you have had these sold in mass volume with good customer experiences….is that defined by people not asking for a refund? There certainly aren’t loads of positive reviews on this product - so how would you actually know? Let me reiterate - the install was done by one of the best known body shops in the state…and they couldn’t get it to line up. That says a lot about the product… By the way - know where do you disclose is this truck of for an LCI car or pre LCI car…turns out the LCI tail lights fit much better—even though there isn’t a way to actually mount them without fabrication…

Terrible experience with buying a carbon fiber hood and trunk for my bmw, from terrible fitment to communication they’ll have one person tell you one thing and the other says the opposite. Item comes with defects (worst fitment of any body piece I’ve ever installed and air bubbles in the carbon fiber as well as huge gaps all around) but if it’s not notified at the delivery they make any excuse possible to not make it right although the shipping company doesn’t allow you to open the box to inspect it at the time of delivery. Wish I wouldn’t have wasted the time or money with a company that sources the cheapest quality and some of the worst customer service.

I ordered a carbon fiber trunk from K2 Industries and unfortunately received it with visible damage, including a scrape and a hairline crack. I reported the issue immediately and provided photo evidence. I also informed the delivery driver at the time of arrival. Despite this, the company has continued to delay the resolution by requesting multiple photos of the packaging, which I no longer have. While I understand policies, the condition of the item itself should be the primary concern. The product was purchased as new and should not have arrived damaged. The process has been frustrating, especially considering the wait time and cost of the item. At this point, I am still waiting for a fair resolution. I would recommend that future buyers carefully inspect their items before accepting delivery and take detailed photos of the packaging, as this seems to be heavily required for claims. Overall, this experience has been disappointing.

I would give 0 stars if I could. ABSOLUTELY FO NOT BUY FROM THEM! I bought foglights for my husband on Nov. First package (12/2/25), broken. I got sent a replacement (2/2/2025) after multiple emails and a phone call and that one was damaged as well. I sent them everything they asked for and even notified them on how poorly the product was being shipped. I waited and waited then finally on 2/19 I requested a refund because I couldn't use the product and I was sick of waiting weeks. I was told they were working on a refund and once again after WEEKS of me trying to follow up, I get told "Unfortunately, at this point a claim can no longer be filed for this order". What kind of BS is that! I am beyond pissed loosing $315! I am usually very nice and understanding but not when I am getting robbed! K2 industries are criminals!

Have emailed multiple times asking about an order and have received no replies

Don’t purchase unless you want to be scammed .