K2 IndustriesReviews of k2-industries.com

Hood doesn’t fit

Ordered trunk cover, arrived and they clearly sent wrong size ( several inches too wide). For over a month they would not refund, lied multiple times , had me send multiple pictures showing proof which i provided, then had the audacity to ask me to film a video of me trying to install. Would say one time they were refunding, next email change their policy. If you need reviews online ( i wish i would have) they state that is is very normal for them to scam customers , send incorrect products, and charge extra.

I tried to cancel . Was told it was too late because it was shipped . It wasn’t . Gave up arguing with customer service . The hood arrived with cracks that I will have to repair . This is the reason I wanted to cancel. Other users reported similar experiences.

The part should arrive by Thursday

I still haven’t received my order.

Genuinely was so excited for my order to receive the wrong ones and a pamphlet clearly showing me they sent me smoked ones instead of clear. Just frustrating because of the process of waiting when i had other websites i found some on i thought i scored the jack pot finding this one.. i guess not.

My experience with K2 Industries started off fantastic, which makes the ending even more disappointing. The rear bumper I purchased arrived in excellent condition, and my first customer service Rep. provided some of the best customer service I've ever received. She was responsive, friendly, and genuinely seemed invested in helping me with my E90 build. Based on that experience, I originally left K2 Industries a glowing 5-star review. Unfortunately, everything changed once my taillights arrived. For nearly $600, I received taillights that appeared to be assembled with parts for two different BMW model years. The fitment was terrible—the inner and outer sections didn't line up correctly, the trunk closed against the misaligned light and cracked it during installation, and the body lines didn't match. On top of that, the brake lights only flickered instead of functioning correctly, and after only a couple of days installed, the housings filled with water because they weren't sealed properly. I documented everything with photos and videos, including the electrical issues, poor fitment, water intrusion, and my discovery that the larger sections appeared to be for an LCI model while my car is a pre-LCI. K2 agreed there were issues and initially offered either a replacement with a partial refund or full store credit. I chose the store credit because I no longer trusted the product and wanted to buy something else instead. That's where the nightmare began. For weeks I was repeatedly told they were waiting on the manufacturer. I was asked for more photos, more videos, box dimensions, and additional information, even after I'd already provided extensive documentation. Eventually I was sent a return label and returned the lights exactly as instructed. After they received them, they completely reversed course. Instead of honoring the store credit they had already approved, they claimed the lights had scratches and "visible damage," denied the credit entirely, and told me I would have to pay to have my own defective taillights shipped back to me. I even asked for a partial credit at that point, since that had already been offered earlier, but they refused. When they finally returned the lights to me, the "damage" they had cited turned out to be marks that came off easily with a little rubbing alcohol. Meanwhile, none of the actual defects that caused the return had magically disappeared: the lights still didn't fit correctly, still weren't waterproof, and still had electrical issues. After months of emails, countless photos and videos, waiting on manufacturer responses, paying to return defective products, then paying again to have those same defective products shipped back to me, I was left with unusable taillights and no refund or store credit. I genuinely wanted to continue buying parts from K2 Industries. In fact, I was already planning future purchases and had recommended them to others based on my initial experience. But the way this warranty/return was handled completely erased that goodwill. If everything goes perfectly, you may have a great experience. If you receive a defective product and need customer support beyond the initial sale, my experience was unfortunately the exact opposite.

Très mauvaise expérience, plus jamais ce site d'arnaqueurs. Aucune responsabilités, ce sont des voleurs !!! A fuir