Frumster, Inc. (JWed)Reviews of jwed.com

Response from Frumster, Inc. (JWed)Dec 22, 2022

Hi Ernest, we appreciate your feedback. You are correct - there have been unacceptable delays in our response times - and for this we apologize. To this extent, JWed is launching in January 2023 its new 12hr Customer Service Guaranteed Response. We have expanded our customer service team and introduced additional avenues to reach our team directly. As regards the payment model - it is the same model JWed has had for 22 years and in that time over 3,600 have met and married. Do all agree with it? No. we can never please everyone. That said, we can understand your frustration. For this - but as well as for many other reasons, JWed is also launching its new subscription model within the next 2 weeks. Simply speaking, JWed will moving forward only be a premium paid-for-service with a much simpler subscription model enabling communication with every type of member. Amongst other benefits for our active members, this will only increase the quality of membership and the level of engagement amongst members. Once again, we appreciate your feedback and hope the weeks and months ahead will prove our continued commitment to optimize the dating experience of our members - and make it as short-lived as possible :) We wish you only success, JWed Customer Service Team

Response from Frumster, Inc. (JWed)Dec 22, 2022

Hi Marsha We appreciate your feedback and are naturally concerned by your seeming negative experience. We will ensure you are contacted if we can find your profile. That said, while errors can be made in subscription - we do not deny that our Terms and Conditions, we are clearly conveyed to a member - include that members can entirely manage their own subscription at any time and there are generally no refunds. Why is this? Because dating services can be sometimes abused by members. What do I mean? Example - David signs up, does a search and likes profile of Sharon. He upgrades to contact Sharon. Sharon replies "thanks but no thanks." David contacts Customer Service and asks for refund giving some excuse. Additionally, unlike most other dating sites - we enable any member at any time to cancel/manage their membership. No phone calls or emails necessary. Simply login to account and manage. That said, of course we look at the big picture and a members history and usage. Is not a blanket policy. We wish you only success, JWed Customer Service Team