JustHost.AsiaReviews of justhost.asia

Response from JustHost.AsiaJan 13, 2026

Hello. Thank you for sharing your experience – we sincerely apologize for the negative experience you had using JustHost.Asia's VPS. We understand how critical service stability is, especially with long-term subscriptions, and we regret that you experienced frequent outages and connection drops. We are constantly working to improve our infrastructure and have already taken steps to increase stability on several platforms. It's important for us to understand your specific situation, so we would appreciate it if you contact our support team with your server and the period of the issue – this will help us conduct a detailed analysis and offer a solution. Thank you for your feedback. Even critical reviews help us improve.

Response from JustHost.AsiaOct 9, 2025

Dear client, I sincerely apologize for the extremely negative experience you received while purchasing our services. As a technical support manager, I deeply regret that purchasing 10 VPS servers resulted in disappointment and significant inconvenience for you. This is an absolutely unacceptable level of quality, and we take full responsibility for the current situation. We take your feedback seriously, especially the information that none of the 10 servers worked and produced a 305 error, despite all your attempts to solve the problem (changing location, IP and reinstallation). The problem you describe is not typical for our infrastructure. We need your help for an immediate and detailed investigation. What is needed for a quick solution: Please create a new request to our technical support service, indicating in the subject line "Feedback: Personal control of the technical support manager." I will personally take control of your request to ensure that the root cause of the problem is quickly and effectively eliminated, as well as oversee the testing and configuration of your servers. Our compensation: We understand that you have lost time and faced stress. As an apology and compensation for this situation, I am ready to prepare an individual offer for you as soon as we successfully resolve the problem with your VPS. Please contact us so that we can begin to resolve this issue immediately. We really appreciate that you took the time to let us know about the problem, and we will do everything we can to restore your trust.

Response from JustHost.AsiaOct 9, 2025

Dear client, I, the Technical Support Manager, offer you my sincerest apologies for the extremely unsatisfactory experience and frustration caused by the long waits and substandard responses. A situation where you are waiting for a decision on a non-responsive server, and in response you receive a request for an additional 48 hours, is absolutely unacceptable. You are absolutely right in your criticism. Our regulations set a response time of up to 48 hours as the maximum limit, which applies only in cases of increased or critical load on the support service. As a rule, we respond and help resolve issues much more quickly. Additional time may only be required in rare cases where the request is unusual and requires an in-depth investigation of our infrastructure. Your case certainly should have been processed out of turn and I understand why you are disappointed. I invite you to direct contact for an immediate solution. I will immediately intervene in the situation. Please create a new technical support request from your personal account. In the subject line of the letter, please indicate: “For the Head of TP: Urgent decision on the server.” I will personally take control of your issue to ensure that it is resolved as a priority and as quickly as possible by senior specialists. We will promptly find and eliminate the reason why your server is not responding. Compensation for poor quality of service. Your time and trust are our main value. As an apology for the delays and poor quality of service, after your server is fully operational, I will definitely prepare an individual compensation offer for you. Contact me so we can immediately begin working on your request.

Response from JustHost.AsiaOct 13, 2025

Здравствуйте! Спасибо, что поделились своим мнением. Нам очень жаль, что вы столкнулись с такими трудностями и остались недовольны работой поддержки. Это не тот опыт, который мы хотим давать клиентам. Пожалуйста, напишите нам в поддержку с деталями вашей ситуации — мы постараемся разобраться и помочь, чтобы восстановить данные и улучшить ваш опыт работы с сервисом.