Just Food For DogsReviews of justfoodfordogs.com

Beware of the 50% off your first order. They do not send you your full order and then you have to fight to get your money back. They stated they would refund my money based on their satisfaction guarantee policy; however, they did not. I have disputed the charge with my credit card. I shouldn't have to do that after you tell me the refund was approved. I will not buy directly from this company again!

They don’t care about ur pup they are just money machine. I placed an order for 270 $ ( which i regret) and it arrived in just grey plastic bag. No box nothing. Ridiculous.

Online delivery service is pathetic.. No information of order provided on time.. Dnt respond to mails or calls.. It's been 10 days i have ordered food and still no news about delivery

I recently purchased several items from JustFoodforDogs and unfortunately had to return one of them, which was unopened. To my surprise, the customer service team was extremely rude and unhelpful throughout the entire process. They immediately closed my case with a generic form letter, making it clear that they didn't care about my satisfaction as a customer. As someone who purchased the item online, I expected to be able to return it online or at my local post office. However, the customer service representative informed me that the only way to get my money back was to drive over 15 miles to their location. As someone without access to a car, this was a ridiculous and unfair request. I attempted to reach out to their customer service team multiple times, both via email and phone, but received no response. I am extremely disappointed by the level of service I received and will never purchase from JustFoodforDogs again. It's a shame, as I liked their products, but the way they treat their customers is unacceptable. I will also be filing a complaint with the Better Business Bureau to ensure that other consumers are aware of the poor treatment they may receive from JustFoodforDogs. I urge anyone considering purchasing from them to think twice and support a company that values its customers.

This company should be called, “Just Keep Charging” because they never delete your credit card information and just keep charging your account. The food is alright, but there are better options out there. My issue is with the company. They keep sending me autoship orders, charging my credit card and not accepting my multiple requests to return the items. They have a “satisfaction guarantee” yet, do not actually accept returns! I work with a dog rescue and have had five rescue pups year to date. They post on their IG account how much they support rescuing dogs but have given me no support in returning the massive amounts of food that keep showing up on my doorstep. Furthermore, my Mother had also tried this food a few weeks ago for her pup. She keeps getting emails about an upcoming shipment! Due to my frustrations with the company she canceled her autoship order months ago. When she spoke with customer care via email they told her there was a glitch in the system that keeps sending out processing emails. They told her to just ignore the emails!! One email even referred to an issue with charging her credit card (which is my card because she adopted one of my rescues and I like to purchase her doggy items for her in return). So yet again, another charge! I wish they would just own up to the “glitch in their system” for my case and let me return the cases upon cases that supposedly had been ordered from my account. My freezer is so full that I cannot fit anymore dog food and none of my dogs are even eating it. What a terrible company. Oh and also, they don’t answer their phone! Can’t make this ridiculousness up.