Just BlindsReviews of justblinds.com

Poor customer service. Poor product. 1. Roman shade bracket is poorly designed, and forces the shade to be almost 3 inches from the surface, so blackout shades are not able to block out light enough, and you pay extra for blackout. 2. Cord is behind the shade on the glass side, so you have to reach behind the shade to raise/lower. 3. Calling customer service they just read the ‘script’ and will not work with you unless you’ve purchased their ‘deluxe’ warranty at $30/blind. 4. They will not accept returns, even when you prove their product is inferior 5. The bracket is designed that you must mount it to the shade, mark the install location, remove the bracket, mount it, and then remount the blind, and not be more than 1/16” off! The bracket has a stud mounted to it and requires exacting mount. Also, they only include 2” screws, and if going into wood, you cannot use the included hardware. 6. I would caution anyone to be leery and do not buy from them.

They're product broke after 3 year warranty is up and they won't support with replacement parts even if I offer to pay. They tell you to look at fixmyblinds.com. This site doesn't have the parts for a self lifting roman shade with no chord. I paid $400 and they recommend I purchase another one from them after 4 years and cannot send out replacement parts. WHy in the world do they think they will ever get repeat business. What is the point? Horrible business model.

Ordered blind on November 5 but did not receive it until December 21–7 weeks. I was promised a 3-week delivery date. I called on week 4 and was told item would be shipped immediately. No shipping updates-nor explanation. Hardware for blinds was useless and I had to replace it. Mediocre quality

I ordered room darkening roller shades, custom size. When installed, I could see through them. They are very thin. Poor quality. Not worth the $56 I paid for them. I called to complain and was asked to send pictures. I did and shortly thereafter, I was told I got what I ordered. Poor customer service. Will not buy from them again.

I need more than 40 window treatments for my home. Given the pricing, I thought Just Blinds might be a good option. Attempting to get Customer Service was not at all simple. I ordered than 15 samples, given the volume of window treatments I needed and paid for expedited shipping, and only received 1/2 the samples. After waiting more than two weeks, I got an email, that could not be replied to, asking how I liked my samples. I called Customer Service was on hold more than 20-minutes for a response; only be told they will ship no more than 10 samples at a time (per their fine print), ignore the rest of the order without any notice or comment. I was told I could re-order the samples I did not receive and try again. If this is the kind of pre-sales service they offer, I will find another supplier.

Order blinds pretty seamlessly, but when they showed up they weren't even close to the dimensions that were ordered. Then the horror story begins, the return process. Can't get a return label online, can't contact anyone through email, have to call. Try calling and every single customer service rep is in training. So you don't have anything that is automated and then you are going to put all your reps in training at the same time. NOPE just refund me I am done.

I ordered my blinds 26/9/23 5 days ago I sent a email regarding progress, no answer and also next day, same result, since then have phoned and left a message, same result, I have had online message saying that there is a parcel waiting for me, but postage is owed, I dare not touch this, as this is a well known scam,if this is anything to do with just blinds, inept at best will update on progress.

I ordered 7 sets of blinds and the 2 that were for my kitchen window were measurements 29 1/2 in height and when I received them the wand was 36in in height which looked ridiculous the wand is so long it rests on the countertop . I called and reported it and they told me they would reorder new wands , then on 10/6 I received a message that this is the smallest wand they make. I cannot believe you would attach a 36 in wand for 29 1/2 in blind . I have a picture that shows how ridiculous this looks !! Now I don’t know what I am going to do I spent a good amount of money for custom made blinds that should not look like this and your company says nothing can be done so I am stuck with ridiculous looking blinds !!