Just BlindsReviews of justblinds.com

Following instructions on the "How to measure" page, I ordered two roller shades of 36.5" and received shades 35.25" wide. Customer service kept insisting that it was correct even though the web page says, "Measure the width of the area you want to cover (1 1/2" overlap on each side recommended) Record measurement **Outside Mount Shades will be made to your exact measurement**" Customer service refused to allow a return on a shade that was too narrow, and kept quoting me a line from the specifications page that says, "Light gap between material and window frame on control side: Approximately 3/4" and "Light gap between material and window frame opposite control side: Approximately 1/2" - whatever that might mean for an outside mount. An outside mount is attached to the window CASING, not the frame. I got nowhere with customer service. Twice. They both then told me "the warranty you selected doesn't...." Well, the Justblinds webpage detailing how to measure for an outside mount doesn't say a thing about gaps, but insists (again), "Measure the width of the area you want to cover (1 1/2" overlap on each side recommended)." They even have a video saying the same thing. I am stuck with blinds that do not cover the area I want to cover because Justblinds refuses to correct this error. What good is a "How to measure" page if it doesn't detail their actual cutting procedures?

Had purchased blinds from them in the past with no problems. My last purchase a couple of months ago was first time I had to deal with customer service. Everything other customers post on there horrible customer service is correct, good luck if you have a problem, they are a disaster. Will never order from them again.

WILL NEVER ORDER MY BLINDS FROM THIS COMPANY AGAIN!!! RIPOFF!!! BEWARE!!! Ordered a blind, came in with wrong dimensions, customer service says had you purchased the deluxe coverage we could have worked something out, I replied it was never offered on line when I bought the shade!!! I said I need the right shade, surely you can take something off the next shade to help me out, I mean I just paid $250.00 for a shad I cant use... He says unfortunately I cant...Terrible customer service...Went to Blinds.com and purchased 2 blinds cause they were offering 45% off!!! GREAT DEAL! HOW STUPID IS JUSTBLINDS.COM

DO NOT PLACE AN ORDER WITH THIS COMPANY! Been waiting 3.5 weeks for a set of replacement vertical slats. I have chased them many times on this number: +44 800 783 9510 Each time it is an answerphone stating on phone with other customers and will call back. Only this lady NEVER DOES CALL BACK! We just want our order that we have paid for. It’s not complicated and very straightforward. I would not wish for anyone to go through this stressful scam of a company. Please be very warey of them!

Color online was way different than received. I get I should have ordered a sample. Customer service was poor. Much better experience with blinds.com

I have never done business with such an incompetent company I ordered my INSIDE MOUNT BLINDS from Just Blinds on 3-12-24 On 3 -22-24 received the Blinds with outside mounts. I called and they sent out the INSIDE MOUNT Brackets. Nope received outside mount brackets again . I called again and they couldn’t explain but sent me INSIDE MOUNT Brackets for the second time . NOPE ! I received outside mounts again Called and talked to a manager he apologized sent me a schematic on how the inside mount should be installed. He said the new inside mount brackets would arrive in 2 to 3 days. Nope 10 days. I received the proper inside out brackets but was missing the nuts for the brackets so now I have to go to Home Depot and buy nuts. These guys have been playing games with me. NEVER AGAIN !

1/3 blinds mechanical rolling mechanism is broken. 2 customer service reps said that they couldn’t do anything about it. Finally the 3rd one is requesting a video and they can have a he same item shipped out. The same blind that is damaged is a shorter than the others and they’re refusing to make it bigger than the size ordered.

Ordered 2 blinds, cost $750. Received in reasonable time. Correct brackets, were not in the package. Called for replacements. Told would be 7-10 days, which I felt was ridiculous for them to not be quicker on getting correct pieces to me. Agent states, everything comes from Mexico, and has to go thru customs. Small part, and how do you not get such a simple basic part, correctly in the package. If blinds were for a client, would cost me $$, as well as create an unhappy customer, I would have to deal with. Fast forward couple days, receive an email that my parts order is being processed (not shipped), and allow 3 weeks for delivery. “3 WEEKS”. No email, no chat (says 8AM - 11-PM, but never any agents available). Only option is to call, and get no satisfaction.