Just AirportsReviews of justairports.com

Excellent service

I was charged twice for the same trip and kept sending them my bank statement showing a double charge. They refused to reimburse me and said they only received it once and I should contact my bank when I clearly showed their service on my statement twice. They are big-time cheats and I will never use them again.

Avoid this mob like the plague people! Booked a car to pick me up from Heathrow via their app. Making this booking involved entering my home address (obviously, as that was the destination). The app generated a price which I was happy with and paid via credit card at the time of making the booking. Driver picked me up, no problem, then towards the end of the journey he informs me I have to pay an extra £15 to cover the congestion charge, as my house in inside the zone. I pointed out that at the time of me being given the quote, the company knew my address and that the price paid should have been inclusive of that. His response was “Well, I can drop you outside of the zone”. This wasn’t an option for me as my wife was also in the car and is disabled, so inevitably I stumped up the £15. I’ll never use them again and I would urge anyone to give them a very wide birth. Absolute thieves.

If I could have given this company less than 1 star then I would have. Extremely disappointed with the quality of the car they sent for our London Luton airport pick-up today (booked a Mercedes Vito as had a lot of luggage, but ended up with a dirty old 8 seater van that didn’t have any working Air Con on such a hot day!!! So, left in sweltering heat for a journey of over an hour and a half! Driver was 40 minutes late to pick us up so missed the Meet-and-Greet in Arrivals and had to take all our luggage to meet him in a taxi rank. Extremely poor!! Whilst the driver was decent enough, he didn't work directly for the company and picked up work on an ad-hoc basis. I called the customer service line twice and was connected to a guy on a mobile phone. It felt like this is a one-man-band company that doesn’t give a damn about customers feedback. They have been very quick to take all the money for the booking but declined to compensate for anything other than the lack of someone meeting us in Arrivals. I very rarely leave any kind of dissatisfied review but this is an exception given how awful the experience was. We now have another 10 hour flight to connect to feeling very hot and bothered. Please think twice before booking!!

Happy with the service from Luton Airport to Kensington, London. Driver Mr Atif was very professional and the Mercedes was very clean. Will use again.

I traveled with Just Airport three times in London. The good news is that they always do the job: show up on time and bring you to the airport. However, in my recollection, there is always something unpleasant with them. A previous time, we had to pay more than agreed and this delayed our departure. On this latest occasion, the driver insisted on being paid cash despite them assuring me that I could have paid by card or with a link they never sent, when I booked on the phone. So I had to go and get cash, which delayed my departure. On top of that, the driver stopped for fuel on the way. This increased our delay to 25/30 minutes. As a result, I was pressed with time and couldn't have breakfast before flying as I had planned to do. Just Airports gave me a cheap quote for the ride. However this was in line with other providers such as Bolt. I really would prefer not to start a trip with such inconvenience. So I will use another taxi company next time.

The company quoted me one price and then after dropping me off; they sent an invoice with another rate

Great Service, on time, every thing was perfect . Child seats were very helpful.