justaddbuoy.comReviews of justaddbuoy.com

You obtained my email illegally and spam me with emails. Not cool.

The products may be fine, but the service is not. I made an order to test out the products, and since they offer a subscription service I made sure I chose 'one time only' when ordering. Despite this they created a subscription, shipped an order and charged me for it, all without even informing me! When I notified them I had not consented to a subscription order, they immediately answered they would cancel it. Later I found out they didn't do that and an order is still on the way. I have disputed the charge with my credit card company as I did not authorize the charge to be made. They did not offer to fix the problem they had created, but informed me I cannot return the product without being charged for the return! This seems like a scam to me, so it does not matter how good the products are I am not going to buy from them again and I cannot recommend them to others.

I received a product that was leaking. I couldn't tell which one, so I needed to return everything. I used the chronic illness discount, and lo and behold, it was a subscription that I wasn't able to cancel myself! I had to jump through more hoops to have them cancel it. I also had to pack my order, print a return label, and schedule a pickup. I told Buoy I was sick and the smoke was bad here, but they didn't care. They insisted I return their damaged crap!!!

Disgusting all around. The only thing worse than the taste of the UNFLAVORED drops, is their terrible customer service. They literally went as far as to create a fake invoice to say that I only paid $66 when I literally have my bank statement that says I paid $104. They said they would refund the drops because I can’t use them because they taste terrible and they ruined every drink you put them in. They accidentally refunded the item I did like and now they’re gaslighting me trying to say that they refunded 50% of my order when in reality they did not. I’ve been going back-and-forth with them for weeks and they won’t address any of my questions they just keep giving me false claims and a fake invoice.

I attempted to cancel an order less than an hour after it was placed. The order showed as cancelled in Buoy’s system, yet it still shipped to an address I no longer live at—despite notifying customer service immediately. Customer support acknowledged the cancellation but refused to issue a refund, instead placing responsibility on me for their internal shipping failure. Smiley-face responses throughout the process felt unprofessional given the situation. Very disappointing experience and poor handling of a clear cancellation.

Poor customer service