Just InsureReviews of just.insure

Joined this insurance, because it was supposed to be simple and cost-effective. I ended up only having my vehicle for a short time however, just insured continued to charge me for months after regardless of the multiple attempts to call in and cancel after being assured, my account was canceled a month later, my bank account was put in the -$250 due to Just Insure charging me for a so-called past due account. When I called in asking for a supervisor and help I spoke with a woman named Estella. She was from the beginning condescending disrespectful and unhelpful basically said there was nothing she could do. I’m going to keep calling she can’t be the highest supervisor or I have big fears for this company- I will keep updated.

Horrible company I sent the odometer and they still charged me for 50 miles a day

I have been with this company for quite a while. Every month when it comes time to submit my odometer picture, I get charged for an extra random amount of miles. There have been many months I have had to overpay because of false odometer calculations, and I have reached out to many employees. I have never gotten a clear answer. My wife and I have decided to open a class action case.

What in fact am I paying for? I have been with Just Insurance for almost six months now. I got a full coverage policy, but it turns out that my policy is anything but. First my car broke down and I needed towing services. That comes with a full coverage policy right? Wrong, Just has no towing service, contracted or otherwise. Secondly, a little over a month ago I was hit by another motorist. Needing to get to work I contacted Just to see about rental car arrangements. That comes with full coverage right?Again, not with Just. Lastly, I made a claim for damages to my car as I was not at fault. It took nearly 3 weeks for an adjuster to call me. The following day I did a recorded statement. That was nearly 3 weeks ago. I have now sent no less than 3 emails and called at least 3 times asking the adjuster to please give me an update on my claim. To date, nothing but crickets, no return emails and no callbacks to update me on my claim. I am writing this review while riding the bus to work. I keep asking myself, "what in fact am I paying for?"

I was quoted less than $150 a month. I calculated to have been paying close to $300/month. I get charged for opening my car door... I pay per mile but then get charged per mile again. Make it make sense...

The worst. I was lied to my account closed and now billed again. Terrible company.

You don't give people extension. People are human we go through situations at time and need more time to pay. Other insurance companies will do this for people who has small struggles, emergency that arise. Your company has no consideration for human beings. Nobody is perfect. HELP PEOPLE OUT IN THE TIME OF NEED AND GIVE EXTENSION TO PEOPLE WHO NEEDS IT. UNEXPECTED THING ARISE LIKE JOB CHANGE , SICNESS , CAR ACCIDENT. SOMEONE COULD BE LAYING ON THEY DEATH BED AND YOU GUYS DONT CARE. YOUR JUST ASKING FOR MONEY ANS WANT TO CANCEL SOMEONE. HAVE MORE CONSIDERATION FOR PEOPLE.

Staff is condescending. Constantly receiving autogenerated notifications that are irrelevant and majority of the time inaccurate. Constantly receiving autogenerated emails too that are irrelevant and majority of the time inaccurate. Had to turn off notifications and mark all emails from Just as spam. Staff have been rude and condescending with every interaction I have with them. Terrible customer experience. I'd give 0 stars if I could.