Just InsureReviews of just.insure

Raised my rates even though my credit score is higher

I don't have a car . I am in prison For rest of my life . So stop taking money out of my account .

Give money back that is owed

Car got hit by a company truck progressive paid full shop fees and rental car as well enterprise or progressive never asked for my insurance so no one even knew that I use just insurance well you guys kept taking out 30 for odometer pic I called and explained the car was in shop was there about 2 months a a week still there and you guys keep taking money from debit card sending my card to insufficient funds I called and said please stop taking money out there is no money in this account and you guys still took money out this is the most inconsideret insurance company I have ever used I WILL NOT recommend this company to any one and I sent invoice with the mileage and showing proof the car was still in shop and you NEVER returned me my money maybe I need to sue you guys to get all the money back including insufficient funds fees

I wish you had a zero star rating that would be better... I'm tired of getting SCAMMED from Just Insure!!! If you forget to take a odometer picture no one else can take the picture or anything to prove to you the reading I travel for work I have a few cars and I forget from time to time and you continue to Bill and SCAM me and say you can't do anything except keep billing me... It's absolutely ridiculous!!!!

They have no appreciation for long-time customers. It seems that because they're one of the cheapest insurances out there, that is, only if you barely drive your vehicle, they are constantly finding new ways to charge you more money. For example, the odometer picture. They send this notice at different times throughout the month, and have this policy that if you don't take it within the 3 day limit, you'll be charged a whopping $50. Then, recently, they unexplicably raised my daily rate and per-mile fee, because allegedly, they checked my credit and I have bad credit. I do not. After checking with Equifax, the issue is not that I have bad credit, but because I don't buy anything on credit (I don't have any credit cards or loans), I have no credit history in recent years. Now, I am unfortunately being penalized for not having any debt. Therefore, Just Insure is using this as a way to sneakily charge me more money. Never mind that I have been a longtime customer or I have never defaulted on my daily and/or per mile rate. I've never had any accidents under their policy or tickets. In fact, I'm a good driver. Worse yet, their agents are very rude. A man named Ray was very rude on the phone and when I complained to his supervisor Stella, I could tell she wasn't going to do anything about it. Instead, she was condescending herself and mildly raised her voice to say that my credit report said that "one or more accounts were 120 days past due and were charged off." I called Equifax several times yesterday, and they assured me that no such statement was on my credit. It's clear that because they can't charge me hundreds of dollars, they're trying to get rid of me. I feel mistreated and verbally abused by this company's employees. I will take the time to write a letter to their corporate offices. UPDATE: I received a call from one of the higher-ups about re-adjusting the new rate and, at least, they are leaving the per mile rate the same. He also indicated that the daily rate will only be raised by .03 cents, so that's more acceptable. I still think customer service should be addressed as well. As customers, we shouldn't have to endure mistreatment or rudeness from employees. We are the ones paying for a service and not the other way around. Oh, and I pay all my bills on time. Like I said, I have no debt or delinquencies. I shouldn't be penalized for not having credit cards. Therefore, the part in the company's response about customers not paying their bills, that DOES NOT apply to me. Thank you!

I don't appreciate being intimidated by people, especially when I didn't ask to be contacted. I don't need several people reminding me of the state of my account when I have already been told the time frames the company works with so please unless I reach out to speak to a rep DO NOT CONTACT ME. thanks

This is Just proof insurance. Meaning you wont get a ticket for no insurance. Just hope you never have to make a claim. I called their claims dept. The gal who answered had no idea what to do and could not answer one question.