Just Insure“Just Insure” is the brand name of SF Insuretech and subsidiary Just Insure, Inc., a licensed US property & casualty insurance company, offering pay-per-mile automobile insurance products through mobile technology. Just Insure is on a mission: To increase the convenience and availability of car insurance options, and to use technology to improve driving safety. Full coverage insurance is currently offered to drivers in Arizona, and is planned for other states in 2021. For more information, visit https://just.insure and download the “JUST INSURE” app from the Apple App Store or Google Play. #justinsure
Just Insure (just.insure) has 629 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Showing 20 reviews with 2 stars · Clear filters
Chas C.
They customer service reps are nice and helpful but their policies make this company hard to work with!
Response from Just InsureMay 13, 2024
Thanks for the compliment Chas, but we're sorry you don't like some of the policies. Please call our team at (888) 787-5878 and suggest how we can make them better.
customer
App issues, lousy grace period to get odometer.
Response from Just InsureMar 1, 2024
We're sorry you feel that way. If you don't think a week is enough, we'd love to hear what you think is reasonable. Please be aware that even after your grace period is up, we'll update your account if you submit an odometer to ensure we're accurate on mileage and charges. Please get in touch with us at (888) 787-5878 to let us know.
RUDY
App turns on constantly by itself and I'm always overcharged as it's hard to determine when I was driving at times. Reason why I'm not still insured because it went from 30 dollars to minus 102 and I can't afford that right now :(
Response from Just InsureDec 22, 2023
Hi Rudy. We're sorry you've had a bad experience. We ask our customers to take an odometer photo every month to make sure none of our customers are overcharged. You are correct, our app works in the background. It's trying to determine how safely you drive. This is one of the ways we can lower our customers' prices. If you drive safely, you could see your rates fall.
Jamie L.
Easy to sign up. I drive About 8 miles a day and spend $70 a month on full coverage so I’m definitely saving. The reason for the 2 star is because my car was hit and ran on. Filed a claim and it took about 11 weeks from the day I filed the claim to the day that the repair shop received an estimate. That’s almost 3 months of waiting for their 3rd party adjusters to review and accept my claim and it’s absolutely unacceptable. My phone calls and e-mails went unanswered several times. The customer service on the app is really great but they need to do something about the adjusters. Rental car coverage is not even an option so you will pay out of pocket. Overall, you do save money, just hope you don’t need to file a claim with this insurance. Biggest headache I have ever had with car insurance.
Response from Just InsureDec 8, 2023
Hi Jamie. We're sorry you had a bad experience. We pride ourselves on good customer service so a review like this hurts. To speed up claim investigations we ask that all our customers take photographic evidence at the time of the incident. That way we can get claims approved super quick.
customer
Demanding, lack of flexibility and very assuming. For someone we pay for a service they sure act like they run your life. I was sick in hospital and all they cared about was their money, and late charging it despite explaining
Response from Just InsureDec 8, 2023
We're sorry you had a bad experience. We apologise. It is clear we could have done better. We are working on creating a better experience in late charging.
Michelle
The daily charge sounded ok but it just wasn't right. I was given a quote for 3 mos. Which I usually pay for a 6 month policy. But I paid it and it seemed I had to top up like every 3rd week. I paid 90 then 30 then 30 then 30. I pay 286 for 6 mos , same coverage but I have roadside assistance as well. So yeah I didn't enjoy all the miles the app didn't catch to no fault of mine
Response from Just InsureDec 8, 2023
Hi Michelle. We're sorry we couldn't beat the other carrier's rates. We're working hard to make sure all our customers get the best deal.
Celena M.
Too much to write.
David
Started out very reasonable.Now it's going . Up and up. You can see I'm a good driver so fricken reward those who excell to drive there very best. Not raise them to ridiculous pricing.