Mike D.
Awful - beware of 5 star reviews
I’d be wary of these 5 star reviews. They pester customers and pay them with giftcards to give positive reviews. Everybody I have spoken with who actually used the service has nothing but bad things to say. I would avoid using this service if at all possible. It is not a scam, but you should not expect quality service or timely responses from the staff. It truly seems like they make it as difficult as possible to submit requests or get in contact with them, half of the buttons on the website and app do not even work. When you finally do get in contact with them, you’d be lucky if your issue even gets solved within a week, if at all. Few issues below, looking back the convenience of a short term rental was almost worth the struggle of dealing this company. I would only use June if it is your last resort. You’re also going to be charged out the a** and can 100% find something cheaper and better wherever you’re going. 1) room was filthy upon move in. Had to spend considerable time scrubbing mysterious piles of something off the floor. The walls were covered in marks and holes. Luckily, one morning about 3 weeks into my stay a man came in at around 9am (unannounced and without notice) and told me he was there to paint my room. I told him to come back tomorrow and I would move my stuff. He did not return for a few days, but eventually my room was fully painted a few days later and I came back to all of my possessions being moved around. No notice either time. 2) the pictures of your apartment are not going to be super accurate. Cleaning between people moving in/out is minimal if any, at least for my apartment. As a result you’re getting a very lived in apartment, do not expect the pristine conditions that you see in the photos. The shower when I moved in was the most foul thing I have ever seen, covered in some orange grime that truly looked biohazardous. Not sure if that is Junes fault or my roommates, but either way these facilities do not get cleaned between tenants. 3) the regular cleaning they talk about does not occur, or is so poorly done it is impossible to notice. They do not even touch the bathroom or kitchen or your room, so I’m not sure what cleaning is even happening. 3) I did not get a physical key to the building for more than a week after arriving. I submitted a ticket immediately, and was given a list of like 20 codes to try on the lockboxes outside to get a key, since the one that was supposed to be mine was empty. None of the codes worked obviously, so I had to wait for the property manager to come drop a new one off. This took over a week, and during that time I relied on the app to open my door. 4) support staff is very un knowledgeable, calling them on the phone is a waste of time, they end up sending you along to another team and using an email ticket no matter what. They are super responsive to you up until you sign the lease and send them your money, after that good luck. I was told that my apartment had no ac, no biggie so I tried my hardest to have one installed, a service that june offers. It took probably a dozen phone calls to set this up. Literally one day before I moved in they told me that there was already ac in the room, which was honestly great. But nobody on the staff knew that and I wasted a ton of time and stress trying to figure out the situation. Like I said, they’re very helpful up until you actually pay them. Some of the support was genuinely very nice, just didn’t really know what they were doing and likely overwhelmed. I chose the unfurnished option to save money. At one point I was told that for a small fee I could get a bed put in the room, and wouldn’t have to pay for all of the furniture. I said great let’s do it. Didn’t hear anything back, so I contacted them again and was told they have never done that before. There were multiple experiences of this nature before move in, it really seems like nobody there actually knows what the company does?? At one point I remember literally getting ghosted by the guy I was talking to at June for like 8 days. This was during the ac debacle, and he just stopped responding for a long time. Super nice guy when you could actually get a hold of him, but it was just such a pain dealing with these arduous emails and support tickets. 5) I had extended my lease for 3 additional days, gotten email/text confirmation of the extension multiple times, and yet once my original lease ended and the extension began, my access to the app and building were cut off. After getting in touch with support, they told me that the extension was never approved, despite having paid, signed, and having written confirmation, and that my access could not be restored on the app. Luckily I still had my key, but come on guys. It is an apartment, it costs a ton, you will not be attended to quickly or effectively, but it is an apartment. Use if you must, but stay away if at all possible.