Mary B.
It's been 3 weeks since I placed my…
It's been 3 weeks since I placed my order, and I have contacted but the business but they have stopped replying. Horrible customer service, I'm getting worried that I was robbed of my money.
Response from Julian Naya BeautyDec 18, 2025
We’re very sorry to hear about your experience, and we take feedback like this seriously. After reviewing our records, we were unable to locate any messages or support requests associated with your name or order, which suggests there may have been a communication issue or an order placed under a different email. To clarify for transparency: all orders receive automated tracking updates and our team responds to every inquiry within 24–48 business hours. We never “ghost” customers, and we certainly do not operate scams of any kind. If there was a delay or a missed message on our end, we want to make it right immediately. Please contact us directly at [email protected] with your order number so we can investigate, resolve the issue, and ensure you are properly refunded or reshipped. We value every customer, and your satisfaction is our priority.