Jim H.
Order #DD10****91
Order #DD10****91 Order Date: 09/19/2026 Current Status: Still stuck on "Digital Crafting" (Est. 3–5 business days) No response from support!!!

Describe it or upload a photo, and our AI designs it, our 3D artists finish it, and we print it in full color and ship it to your door. No design skills, no 3D software, no equipment needed. We make custom figurines and art toys from a pet photo, an original character, or just an idea, plus tabletop miniatures for DnD and RPG campaigns, custom artisan keycaps for mechanical keyboards, and crystal bracelets and shoe charms on jujubit.ai. Here is how it works: chat with JuJuBot or upload a photo and a 3D model is generated in seconds, or browse 30+ style templates if you would rather start from one, then spin and zoom the 3D preview before you order. Every ordered piece goes through Digital Crafting, where our professional 3D artists manually polish the mesh and structural details, and because we print in full color, nothing needs painting. A few things to expect. Everything is made to order, with production taking 7 to 10 business days, followed by shipping of 5 to 12 business days in the US, 10 to 25 internationally, or 3 to 7 with express for US$29.99. Standard shipping is US$9.99 in the US and US$12.99 international, and free over US$99. Weekends and local holidays do not count as business days. Colors on screen can differ from the printed piece. Sizes run from 4cm to 10cm based on what you choose at checkout, measured from the bottom of the base to the highest point, so a figure with a raised weapon, wings, or a tall base measures differently from a plain standing one. If scale matters for your game, leave a note on the order. You can change or cancel within 2 hours of placing an order. After that production has started, and since each piece is made for one person, returns and exchanges apply only under our refund policy. If an item arrives damaged or wrong, email us your order number and photos, and we will usually reprint or refund it, replying within 24 to 48 hours. You can contact us anytime at [email protected]. We also read and answer reviews here, includi
JuJuBit: AI Custom 3D Figurine Shop (jujubit.ai) has 143 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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Jim H.
Order #DD10****91 Order Date: 09/19/2026 Current Status: Still stuck on "Digital Crafting" (Est. 3–5 business days) No response from support!!!
Lisa W.
I made an order in September 18, 2026 of a custom figurine. I have tried to track the order but its site says that it was a confirmed order but shows no processing or shipping date. I reached out by email to JUJUBIT support a week ago and have received no communication. Can someone find my order?
Adam T.
I already posted about months waiting for my order and poor response times.. Finally got a package from them and it was only half my order. I would use hero forge instead. Faster turn around times, cheaper pricing, better results and you actually get what you pay for
Megan S.
Where is the transparency with this company I sent an email requesting updates when they would be available as I just recently placed an order and after reading these reviews I'm a little scared to be honest I spent over 158 dollars as Id like to see some pictures when the process starts I couldn't even get an okay To be fair it has only been a few days but these reviews have me a little nervous admitably. I also ordered express shipping so I'd like a response please On the status of the order thank you If I do not hear back soon I am filing a claim at my bank for fraudulant services and disputing the charge to get my money back which would be super unfortunate because I actually want this I ordered express shipping no emails no nothing And they seem to only respond to positive feed back im not happy Im very angry i was looking foreward to this and a week and still NOTHING Which is a damn shame because the figure looked nice I guess I can just keep the picture it made and take that elsewhere to get the figure made If I don't hear back from them so theres that . I also have message recipts proving my emails have gone unanswered . Even something to tell me I have to wait a bit for it I REALLY want this figure
Jeremiah M.
I haven’t received an update on my order since September 14. It’s October 7. The website says the order will go into production within 7 days and will be shipped out 5-12 days after that. I’m reasonably certain I’ve been scammed. If this is legit, I want my figure, but if I don’t get a response from them in a week, I’m demanding a refund.
Nick R.
Same story as many other people. Placed an order a month ago, it is still in the first phase and they havent started making it yet let alone shipped it. When you contact them they do not reply back, terrible service.
Jon A.
I ordered my 3d printed figure 2 weeks ago and it hasn't even been shipped out yet. It cost over $70 and I have no clue when I will receive it. There is also no customer service on their site. Absolutely terrible company.
Peter B.
The item was ridiculously small. A big disappointment. I don't recommend this at all.
Response from JuJuBit: AI Custom 3D Figurine ShopOct 8, 2026
Peter, sorry the size was such a big disappointment. The 6cm you ordered is on the smaller side. Our standard sizes run from 4cm to 10cm, and we can also do custom sizes up to 30cm. This guide shows what each size looks like in hand: jujubit.ai/blogs/news/custom-figurine-size-guide