Judicial ShopReviews of judicialshop.com

I needed to exchange my robes. The numbers and emails did not work or respond. Not good. Too late now. I'd accept a coupon to buy another.

The garment bag was not shipped for 10 days. No one responded to my emails or phone call. Terrible customer service. It arrived to late to be given as a gift for a fellow judge at our conference. order number JS1928.

Took way, way too long to receive the product!!

Robe is too short.

I still have not received my order. It has been a month. The only reason this is not a one star review is that at least your customer service dept. did return my email inquiry on where my judicial robe is. Your website states deliver in a little over a week. Didn't happen. If my order was going to take over a month it would be better for your company to reach out to me and give me notice of the delay, what the delay is and a target date for when I can expect my order. I have already paid for it and have nothing to show for it.

I was extremely Disappointed the way the robe showed up.... It is so wrinkled... it looks like somebody slept on it for a month. So now I need to take it to the cleaners.

I love the products and access but the customer service is non existent. I called about 20 times over the course of a week and nobody every answered. Same with email, no answer. I ordered 2 day air on a thurs and assumed with 24 hrs for picking the package etc that it would ship by the following Tuesday very latest. I did not receive my package for 16 days with zero response to my please forward assistance. Even once it finally shipped it didn’t come in two days. What I wonder was I paying for with 2 day air? Please ship quicker abs ANSWER THE PHONE.

This company is hard to reach when you need to return something and time is of essence. First robe ordered was way too big, could not get a response to my telephone inquiry, then told to email, no timely response. Since I needed a new robe for an event, I ordered a smaller robe before company responded. After receiving 2nd robe ( quality and size fine ) I call and email again and finally get a response no refunds, just exchange or credit. I feel taken advantage of: their slow response is why I re-ordered before knowing their Return Policy, now I have a huge Robe I have no use for, also be aware if you order a Garment Bag for your Robe it is much narrower than the Robe, so it’s useless too, unless you want a wrinkled garment. Less learned.