Karma
BUYER BEWARE
BUYER BEWARE. TERRIBLE APP. DO NOT BUY. It’s a crime that a piece of hardware as expensive as this is paired with software that is utter trash and leaves you with a feeling that you wasted your money. NOTHING about this app is functional. Believe all the negative reviews. Wish I did. List of issues: * rarely pairs with device leaving you to fumble about making it work manually. * even if you manually enter sessions on the calendar they somehow end up on the wrong day * no way to delete sessions that were entered on the wrong day * “information” about menopause and women’s health is canned, trite and often - incorrect. Look. I’m about 3 weeks in using this thing and the jury is still out as to whether it works or not or it’s just a scam and all the positive reviews you hear are paid for by developers. But I find it hard to believe that this thing will actually deliver based on the fact that this company gave 0 f’s about the functionality of this app which is essential to its use.
Response from Joylux, Inc.Mar 1, 2023
We want to make sure you are 100% satisfied with your Joylux experience and are honored you have entrusted your health and wellness to us. We sincerely apologize for the inconvenience and frustration you are experiencing with the app and we value your feedback. It is likely you have a previous app version downloaded to your phone. Please delete your current Joylux app and reinstall Joylux: vFit controller from your app store. The most recent app version will likely resolve the app issues you’re experiencing. Please contact us at [email protected] or 844.872.8578, M-F, 9AM-5PM PST allowing us to provide additional assistance and to ensure your customer satisfaction. Joylux provides a limited warranty against defects in materials or workmanship for one year under normal use conditions, thus; if we are unable to resolve this matter we will proceed with next steps. Our clinical study results are based on the study participants using the vFit device ensuring the efficacy of the device. https://www.liebertpub.com/doi/full/10.1089/photob.2019.4618 https://cdn.shopify.com/s/files/1/1120/5174/files/Device-based_treatment_for_vaginal_wellness.pdf Our recommended protocol is to use vFit 3x a week, every other day for 60 days or until you achieve your desired results. Upon achieving your desired benefits, we recommend using your vFit 1-2 times weekly for 10 or 12-minutes as a maintenance program. vFit can be used without pairing to the app as well. The instructions are noted in the user guide. Also, we’re happy to send you this information upon your request. Thank you, Team Joylux