JostensReviews of jostens.com

This company is terrible. Please find somewhere else to buy you school graduation supplies. Please don’t let you child’s precious memories go up in smoke. Stay away!!

I got the wrong grad cap and gown for my graduation 5 days before after they delayed it. I was expecting a little more organization from a company that supports college students but apparently they cant.

Josten’s LOST my son’s Letterman’s Jacket! Over 500 dollars and I can’t even get the local representative to explain what happened to my son’s jacket! It was in her possession. On April 11, and she called saying it was in. We said we would go pick it up and I paid the balance over the phone with a credit card! Never even set eyes on this jacket. She said it has to go to the school for a PO? Whatever that meant and now the jacket is unable to be found! She won’t answer the phone and no one in the school knows anything about the jacket! It’s ruined my son’s senior year. All because this woman was so incompetent to not just allow us to pick up the jacket. I’m beyond angry! I have spent thousands with this company and I am going to do all I can to make sure everyone knows what we’ve experienced and how disgracefully we’ve been treated in all of this! I feel like his jacket is in the trunk of a car or just hanging somewhere and this woman who demanded that this jacket not be given to us,the owners of the jacket but to go to the school first, now has no answers! I am astonished a company could do business this way. Graduation is less than a month away and now I’m going to have to pay for an attorney and sue Josten’s for mental anguish and my son’s whole senior experience being ruined.

Spent over 5 hours on multiple phone calls and processing a return at USPS. Every step of the way needed hand holding with me proving with receipts, tracking, emails, etc... that each step had taken place. Unfortunately, Jostens seems to be a monopoly that many schools use. The hide the plain "cap and gown" package at the very bottom of some webpage, so it seems that expensive packages with fancy paper invitations, etc... are the only option. Frankly, except for weddings, I've been doing invites to parties for the kids digitally.

Placed an order on 1/23/25 for a hoodie, 2 r-shirts, cap & gown, exta tassel, graduation announcements and foil name cards. Paid $259.23. Did NOT receive two t-shirts($34.95) and hoddie($48.95). UPS photo of confirmed delivery is a picture of a box the size of a large coffee mug- clearly not big enough for the hoodie and 2 t-shirt. My son wears a 2XL. No one anwers the customer service line at Jostens! Update: After 32 minutes of holding for a customer service rep, she found my order and will ship the missing items!

The problem with companies like Jostens and LifeTouch are that they already have contracts with the schools and parents hands are tied to get yearbooks and school photos. I bought my kids yearbook back in October. Since then I have gotten emails weekly stating I have not yet ordered a year book and bullying me into buying it before it is too late. I find this practice to be so dishonest. Parents are already struggling most of the time, to try to trick them into spending on multiple copies of an overpriced yearbook is just really scummy.

Very low quality products for the price. My son's school had their students order their graduation "Swag" from Jostens. The cheapest package was a can and gown and some announcement cards and a couple trinkets for $200. I thought this was expensive when ordering but the school provided no other options. I also asked about alternatives and they just said, the gowns need to be a matching shade of red so this guarantees that they will have the correct color. When we actually received the gown, I knew we were scammed. The material on the gown was so thin I could see through it in bright sunlight. The cap was made of material that seemed about the same thickness as a KN-95 face mask. (IE, not thick). The whole experience just makes me think Jostens has no competition and doesn't need to make a good product. I highly encourage people to avoid Jostens

I ordered the yearbook for 2024 for Ronald Reagan high school TX for my grand daughter , and her picture was not on ?