JostensReviews of jostens.com

Just did the yearbook ad for our daughter and it was the most painful experience trying to get the website to work. Pictures were a pain to ad. No numerical word counter as your typing the word part of the ad. You get to end with not enough space. It kicks you out or backwards constantly causing you to lose progress having to restart. I almost didn’t complete out of frustration. Took me over an hour to ad 3 pictures and a small paragraph only to be charged $4 for convenience fee when I did all the work. What was convenient? $74 dollars for the smallest ad is ludicrous. Not buying photos, rings, or graduation accessories due to outrageous prices. Buying elsewhere saved me over $1000 dollars. Get ur pictures done elsewhere for 1/4 of the price. Rings were $80 from a local jeweler. Customized graduation accessories from Etsy $60. Pics $45. Save the money.

Placed an order on 11/13/25. Sent email to request partial cancellation 2 days later 11/15. Received automated email with case number. No further response. Got email saying entire order was shipping. Called customer support to get refund for part of order I didn't want. Absolutely refused. Avoid this business like the plague.

The website says you have 24 hours to cancel. It's a lie.

This is a -1m review. I cannot cancel my daughters ring order because they refuse to. Seriously! Worse customer service I have ever delt with. I hate them I am refusing to pay for their crap they call a class ring!

Scam company, who have cloned my card details and trying to take payments. Never heard of them before and can see they’re based in the US. Reported the company for fraud! DO NOT DEAL WITH THIS COMPANY!!

Buyer beware. This is a terrible company trying to thrive on name recognition alone. We ordered graduation announcements in mid March from Jostens. And they were delivered May 12th. Even the high school was surprised at their late arrival. When we contacted Jostens about the 2 month delay in arrival, we were told announcements are intended to be sent up to 6 weeks AFTER graduation so a congratulatory note can be sent to the student, not beforehand to notify family and friends of the upcoming event to make plans to attend. So according to their customer service, taking 2 months to send a $200 order that arrives 2 weeks before graduation is perfectly acceptable.

I am completely and utterly disappointed with my experience with Jostens and I will not be using them in the future, nor will I recommend them to a family/friend. I work at a university and ordered graduation stoles for our graduating credential students. I ordered them 2 months in advance and paid for expedite shipping and it's a good thing because they were sporadically delivered while we patiently waited to receive them all so we can give them to our graduates for a ceremony they would be a part of. Two packages arrived EMPTY so two of our candidates were the only ones without a stole - it was devastating to see them so sad as they were taking group and family pictures. I called Jostens and had to re-order the two missing stoles and again was told one delivery date but only to have them delivered days later. I received the new orders and AGAIN they were wrong! The names on the stoles were incorrect. I give Jostens a ZERO!

I ordered my doctoral robe and regalia before the deadline given to me by my university, but as of the day before graduation I had no robe. I called and my order had not even been started! I was given a full refund, but that doesn't give me a robe to wear to my graduation tomorrow. DO NOT BUY FROM JOSTENS! See if there is an alternative!