JostensReviews of jostens.com

Rather disappointing. I ordered my cap and gown from Jostens a little over 7 months ago. Today was the day my classmates and I pick them up and everything was going great until it came to actually getting my order. Turns out they ‘accidentally’ given my stuff way to the wrong person. No biggie, I understood that they were under high pressure and demand and mishaps likely occur. However, what really irritated me the most is when the guy (Didn’t catch his name) claimed I already picked it - Mind you, that was my second time in the line since the first round they said they didn’t have it - and proceeded to, get this, pull out the same slip I had already signed prior. Yes, the same exact slip I signed and left since they couldn’t find it. I was beyond confused and couldn’t figure if I should laugh or be concerned for this man’s mental being. We had a back-and-forth with me retelling how **he** was the one who told me to come back after lunch. Fortunately I got my cap and gown with them having to repackage it, but regardless the communication was similar to one talking to a brick wall: One-sided. I could go on about the other things I didn’t like for organizations, slow delivery with announcements when graduation literally around the corner, and of course over-priced items. I really hope this experience isn’t common because if so, this company needs to get it together. It should NEVER be this hard.

Someone needs to push our schools to change graduation suppliers. Jostens is making an absolute killing on overpriced materials, and their customer service does *not* match the price tag. We placed an order that qualified us for "free" photo cards. We ordered them… and they never arrived. When we contacted Jostens, we were given the full runaround. They told us we had to contact our local rep. The local rep’s line said we had to make an appointment. I called twice and left messages. I sent two emails. No response. Nothing. I finally called the main office back and waited on hold for an unreasonably long time just to get basic help. When they finally answered the line they said they could offer me a refund it will take 3 WEEKS to process. This is what happens when one company has a monopoly. Schools deserve better. Families deserve better. Students deserve better. It’s time to break this monopoly and bring in graduation suppliers who actually care about the people they’re serving.

OUR YEARBOOK ARE GOING TO COME AFTER GRADUATION SO I WONT BE ABLE TO HAVE MY YEARBOOK SIGNED BY MY FRIEND RUINING MY SENIKR YEAR

I purchased a mahogany diploma frame for my PhD diploma when I graduated in December of 2024, costing $250. It did not come in until March of 2025. Due to plans to move, I did not open the frame until March of 2026. Upon opening it, I found that instead of the diploma frame for the PhD, they sent me the diploma frame for a bachelor's or master's diploma. I had followed the links they sent in their promotional emails to find and select items to purchase for a doctoral graduation. When I contacted Jostens to request a correction, offering to ship the frame they had sent back to them, they replied that my frame was out of the warranty period. I replied asking if there was a way to escalate the issue or request an appeal. They replied stating it was out of warranty, that it was the wrong size frame as it was not for a PhD diploma, and provided me with the link so that I could go and purchase the correct frame, which would cost me an additional $286 plus tax plus shipping and handling.

Many people expressing my same frustration. The silly part is jostens is a monopoly. There simply is no other choice. I paid in November, received no further communication other than an order confirmation that showed among other things a $20 charge for service and delivery with 12 of that being specifically for delivery. Well jostens idea of fulfillment is a text message telling me that my kid needs to pick up their ‘stuff’ and the message was sent at 9:53am for a 10am pickup time. My senior went there and Nope, no items. We’ll fast forward and still have no items we are one month away from graduation, no announcements available no other communication. So I call jostens and the individual went through great lengths to tell me I wouldn’t get delivery and it is up to me to collect the stuff and seemed to think my expectations were completely wrong. If this review can help I will say this. Just make your own stuff through a different vendor. Don’t try to work with a monopoly that has no vested interest in changing there business practices. Talk directly to schools and get them to provide a cap and gown. Just don’t deal with jostens If you work for jostens I am sorry that you have to stand in front of such poor business process and practice. You deserve better as well.

I too would happily give zero stars. Ordered my daughters graduation items in November, just received some of the items and they are damaged. The entire package looks like a car ran over it, everything was wrinkled and warped. I attempted to iron some of them where I could at least them out. Contacted Jostens and the school weeks ago and just today finally got a returned call after threatening to file a complaint with the BBB, they photos (same photos sent 6 times within emails sent) and said someone would review and get back with me. Who wants to bet I hear crickets. The customer service is 100% lacking, they require you speak with your "assigned" rep which NEVER returns emails or calls. I am glad this is my last child and I will never have to order ANYTHING else from them. AWFUL!!!!

If Zero stars was an option, that would be the choice. The customer service is dog poo and I knew they were straight up lying on the phone. If I'm lucky, my order will arrive sometime AFTER graduation so that is utterly useless and a waste of $200. Could have done better on my own, but Jostens used to be the "gold standard," for these milestone moments. Not anymore.

I remember this company from when I was in high school. I had no problem then. I have had two children where I directly worked with this company because the school required their company for cap and gown, and then bundled other items of your choice. I had issues with my first child not receiving a cap and gown that I paid for in full, and he ended up having to borrow them. My second son had his class ring lost/stolen at a shipping facility, and the rep (who actually was extremely helpful - if he was being reviewed it would be much better) re-ordered and had it shipped without too much issue. Fast forward to the day of my son needing to pick up his cap and gown and I get an email from Jostens saying I owe them another $40 to get his cap and gown. I have the receipt for paid in full and the bank statement. If you can get away with avoiding this company, don't buy anything from them. The customer support people may be nice, but the company is dog squeeze!