JostensReviews of jostens.com

For the amount of money these photos cost, you would expect more options and an image that actually captures your child smiling. I understand there are make up photos, but this picture would’ve been perfect had she been asked and given an additional second to smile. Photographer could’ve made her laugh easily. Only complaining in hopes more options will be made available in the future or a better photographer next time

Zero stars not an option? The pricing for elementary school photos is insane! You have to spend at least $30 (for a bunch of prints I don’t need which is wasteful) in order to spend another $25 to get the digital copy. So that’s $55 x 3 kids = $165!!! I figured ok I’ll order some wallet size those are cute for $15 and then get the digital copy. Nope, not an option. It’s a scam. I didn’t buy last years photos because of this and then I felt guilty, so I said screw if I’ll just order them, but now I have to pay $5 to ACCESS them. I hope our school switches companies.

Horrible experience with this company. I ordered my graduation attire through them and they didn't include one of the (important) pieces. They also never responded to my subsequent email asking for them to send the piece I was missing, or to give me a refund. Use any other option available to you.

I am extremely disappointed with my graduation photo experience with Jostens. My doctoral graduation photos from George Washington University were mixed with another student’s photos, and this issue also happened to several other students in my graduating class. This was not a small mistake. Graduation photos capture a major life milestone, especially after years of work, sacrifice, and commitment. Because of this error, I have not been able to fully view, purchase, or share the memories from a moment I worked incredibly hard for. What has made the situation even worse is the lack of meaningful customer service. This has now been over a month of back-and-forth emails with little clarity, no timely resolution, and no clear accountability. For a company responsible for handling such important memories, this level of service is unacceptable. I understand that mistakes can happen, but the response matters. Students and families should not have to chase a company for weeks just to receive the correct graduation photos. At minimum, Jostens should provide a clear resolution date, correct the galleries, and offer affected graduates an appropriate accommodation. I hope Jostens takes this seriously and fixes its process so other graduates do not have to experience this. As it stands, this has been an incredibly disappointing experience during what should have been a celebratory moment.

Ordered a picture frame for my daughters college diploma weeks before her graduation. Almost two months later, still no delivery. The website and customer service make you jump through hoops just to check on status. No frame yet. These company is HORRIBLE!

This was my first time ever buying a yearbook, and I was really looking forward to having a memory I could keep forever from my senior year. Unfortunately, I had a very upsetting experience with Jostens regarding my senior photo. My photo was showing correctly on the school’s platform, but there was still an error on Jostens’ end that caused it to not appear as expected in the final yearbook. By the time I found out, the yearbooks had already been printed, so nothing could be done. It honestly felt heartbreaking and frustrating because this was something I was so excited about and it’s a memory I can’t get back. I also felt like the communication wasn’t clear or fast enough to help fix the issue in time. For something so meaningful, especially a first yearbook, I expected more care and attention to detail. I just hope no other student has to go through the same experience. I hope they can either give me my refund or reprint it for me. I would recommend not ordering anything from jostens.

Customer service was disappointing. I ordered a regalia kit only to realize it was missing a stole/sash. The order was placed on Saturday, and I emailed customer service within the hour requesting a cancellation. On Monday (which was a holiday), I received a shipping notification. I responded to that notification reminding them that I had already requested cancellation. Customer service (Clara T) replied stating: “We have already received your message regarding the regalia. However, your order can no longer be canceled because it has already been shipped.” So essentially, they acknowledged receiving the cancellation request but chose not to process it before shipping the order. I then called customer service and spoke with Melvin, who spent nearly 40 minutes diligently trying to track the order and ultimately issued an RMA. Melvin was helpful, patient, and actually seemed to care about resolving the issue. What makes this even more appalling is that this company appears to hold contracts with — or near monopolies over — many schools across the United States. With that level of market control should come better customer service and accountability, not what feels like a money-grab approach that ignores timely customer requests in favor of pushing orders out the door regardless of circumstance. That level of customer care should be the standard. A generic “too bad, it already shipped” response after acknowledging a timely cancellation request is frustrating and unacceptable.

Is incredibly unfortunate we have to order substandard goods through Jostens for our kids' milestones. Spent well over $100 on a yearbook to have it personalized for our kid. Got it considerably damaged in the mail. First contacted thru online form - got response that they may see my note w/in 3 biz days. Normally, I wouldn't care as long as resolution but this is timely w/ school year ending. Next, spent about 20-30 min on the phone with a rep to explain we need this addressed immediately as - of course - the books were received in the last days of school, and kid needs it to have friends sign & such. He understood, & noted, it was a personalized copy, & when he asked I email him photos I asked him to stay on the phone w/ me to confirm he got them. no, no, photos didn't come thru he says . . . until I mention I also bcc'd my own 2nd email and they came through just fine to that one. Oh, try again - NOW he got them. Can't fault the rep - clearly this is the standard script and handling of calls they learn. Couple days later I got a vm from another rep who simply said - ask the school for another copy IF they have extras and to call back the general Jostens ph# if any further issues. I have no further issues, just *still the initial issue* that wasn't addressed. Sub standard, overpriced product; pointless to call into customer service - and all because there is no competition or choice & they know it. Terrible way to handle things when it comes to milestones & memories. Thankful we didn't order all the extras they kept promoting w/ nearly daily emails. It's too late for getting a new book bc the school year is over, but now I would like a refund. Can guess what my chances will be there.