Jooki | Music & Stories Player for KidsReviews of jooki.com

We ordered a Jooki in June and have still not received anything. They have already taken the payment from us and are not responding to any email activity. Would avoid at all costs.

We’ve gone through 2 Jooki’s, both are unable to connect to wifi and the app after awhile. I’ve done hard resets, lots of troubleshooting, and have contacted customer service. We love the idea of Jooki/Spotify, but it just isn’t for us.

Seems like the complete company Muuselabs just disappeared! I sent in a broken Jooki, now no replies from support or anything. Facebook profile is gone too. Really a shame that you go this way! Please at least return the broken Jooki so that I can try fixing it myself!

I bought a Jooki more than a month ago. Didn’t receive anything.. reached out for the support team… got no replay.. jooki what’s going on???

I also bought an Jooki box (June 11) and don't get any response about my product... I already payed for it, so hope for the best that someone will contact me...

I bought a Jooki 14 days ago, but still waiting for the product. Tried to reach customer service several times but no response yet. Webshop is not even online anymore?

I ordered a Jooki on June 17th, and today (June 26th) - I still have no news if the product has been expedited. I reached out to the support team as I needed this gift for a birthday last Saturday. Of course, it was not here on time for the birthday, and even today - I have no clue if this thing is coming. For such a high price (€150) I would expect more visibility into the shipping process. Customer support didn't apologise even once, and only said that their logistics partner is having an issue; Ok, so what does that mean? Next time, better off buying Tonies. And your support team could use some lessons from Amazon. This is clearly a company that's not customer obsessed.

I purchased 2 Jooki units as seen on GMA steals and deals promotions. I was not satisfied with the units as they did not meet expectations for Christmas gifts for 2 grandchildren. Poor volume. Multiply attempts to request information for return and refund with no results.