Rhonda F.
I can't get a live person on phone or…
I can't get a live person on phone or chat. They were supposed to send an email about an appointment with the doctor but I never got it. I left two messages and got no callback.
Response from NoviSep 24, 2026
Hi, we’re truly sorry for the experience you had. We completely understand how frustrating it must have been to expect an appointment email, leave multiple messages, and still not receive the support you needed. We also see that your account has already been cancelled. That said, we’d really appreciate the opportunity to make this right if you’re open to giving Novi another chance. Our team would be happy to personally review what happened with your appointment and help ensure you have a clear point of contact moving forward. If you’re willing, please reach back out to our team so we can take care of this with you directly. We’d love the chance to provide the level of support you originally expected from Novi.