LevityReviews of joinlevity.com

This company is an absolute joke. I placed an order over a week ago, submitted my photos and proof of prescription multiple times, and I’ve received nothing but delays and poor communication. Their customer contact number is useless—just a loop that never gets answered, even after holding for over 30 minutes. They only communicate via email, and even then, they take 6 to 8 hours to reply, often just to ask for the same information I’ve already provided several times. I respond immediately, and then the waiting game starts all over again. They have my phone number—why not just call me if something’s unclear? It’s basic customer service! Worse still, I ran out of my medication four days ago. Levity clearly doesn’t care about the well-being of their patients. No urgency. No empathy. Just bureaucracy and silence. Stay far away from this company. Absolutely disgraceful service.

Had a complaint with them about subscription. Not answer by email, not by phone. Delivery arrived one day late, with ice completly melted (with this hot) So not safe to use it and there is not way to contact them. Did I loose £200? Did someone had this problem

Order in in mid may- no tracking info. All emails are responded to by an AI/bot. Phone line says open 8-10 Monday - Sunday but what I called at 10am the voicemail said they were closed. Tried 3 times with the same outcome. They are clearly run poorly. Refund me.

Ordered my prescription on 23rd May. It's now 9th June and no tracking information, no delivery and no communication. Emailed them last week and even though their automated response said replied within 12 hours, 4 days later, I still have had no replies.

Cannot emphasise enough the communication and ease of usage. Any query’s I have had have been answered in a timely manner, information emails sent out regularly but not too often. Website is very user friendly. Delivery is very quick AND FROZEN! Having used another supplier and receiving slightly cold full melted ice packs so far all my Levity orders are still completely frozen. Checks in are helpful to see if there are issues or to step up a dose. Honestly would 100% recommend them to anyone on a wellness journey! Oh and the fact it’s a subscription and you can pick you delivery date (allowing time between orders) takes the hassle out of ordering and remembering and if you not home.. just change the date.. simple.

Ordered and received fine shared my experience with family earned 80 pounds towards my next pen and was contacted saying my surname didn’t match my I’d as I’ve now married and replyed to say I can send birth certificate and no one’s got back to me. Feel like I’m being done out of my reward as there was no problem with I. D first time around

First time using levity and it took a little while to get approved but I am so thank you to a gentleman called Alex look foward to my pen thanks again x

So far so good. I’ve kind of slowed down on the weight loss.