Jessica R.
My experience good til…it wasn’t.
My experience has always been good til my last shipment came. The bottle arrived with the lid off, medication empty. I immediately threw it all away as everything was wet & I didn’t know the affects of handling that. Contacted the company the next day during business hours and they told me without a photo of the empty vial there was nothing that could be done, so completely money down the drain.
Response from LevityFeb 10, 2025
Hello Jessica, Thank you for sharing your experience and for taking the time to leave a review. At Levity, we value all feedback as it helps us improve and better support our patients. We’re truly sorry to hear about the condition in which your medication arrived. We understand how concerning this must have been, and we want to assure you that we take these matters seriously. While we typically require documentation, such as a photo, to process a claim or offer a solution, we understand the situation was difficult, and we regret any confusion. Please know we are committed to assisting you as best as possible. If you haven't already, please feel free to reach out to our customer support team at (855) 644-0928, or by visiting our website and selecting the chat box in the lower right-hand corner that says, "Hi, Need any help?" to immediately connect with someone. We’re here to help resolve this issue for you. Thank you again for your patience and for giving us the opportunity to address this. Kind regards, Levity Support Team