I filled out application and they repeatedly asked me to complete and set up consult. Before this you have to add credit card. I did this but decided to research before moving forward. 2 days ago my bank alerted a withdrawal of $299. My neighbor found a sodden wet small package addressed to me on the street. Apparently it’s my new Rx that I never signed up for. Reached out to the company who said it’s too late to return as it’s already mailed out. Going to have this vial tested in local lab… Scam beware
TM
Tina M.
This seems to be a scam
This seems to be a scam. When texting with the physician he didn’t seem to even know my current dosage and I have not been able to speak anyone. I have seen no change since I started taking this medication. I hope customers read my review because I truly regret not reading the reviews before they ripped me off I will also be filing a comp with the better business bureau and considering have my last vile lab tested to make sure it is authentic
Response from Join LaylaDec 28, 2024
Hi Tina,
We’re sorry to hear about your experience, and we truly wish you had reached out to us directly before writing this review so we could address your concerns. We take every patient’s journey seriously and are here to help.
Regarding your concern about the dosage, our physicians work to ensure that every patient is on the most appropriate plan for their individual needs. If there was any miscommunication, we deeply apologize. As for the medication's effectiveness, results can vary depending on various factors, including dietary and lifestyle habits. Many of our patients have achieved remarkable results, but we understand that every body reacts differently.
We want to assure you that the medications we provide are authentic and tested for quality. If you’re willing, please contact us directly at [email protected] so we can address your concerns, including discussing a refund or further assistance to ensure you’re satisfied.
Thank you for bringing this to our attention, and we hope to resolve this matter promptly.
SC
Sarah C.
Scam
Scam. Not even able to log in or chat with anyone without trying to log in changed password and never got an email don’t waste your time
JU
Julie
Repeatedly Overcharged
I was overcharged $600 for two consecutive months. After not receiving a response from customer service, I filed a dispute with my credit card company and received a partial refund of $400 for the first overcharge.
In less than 3 months, I have been charged $1300 for two vials of GPL1. $200 for the first vial, $300 for the second vial, $200 for nothing ($600 minus a partial refund of $400) and $600 for nothing.
There are many reputable online pharmacies, Layla isnt one of them.
TH
Traci H.
Didn’t work at all.
Felt no effects. Lost zero weight. Both packages arrived hot even though they say it needs to be refrigerated. Second vial burned every time i injected It. Complete waste of $700.complained and they ghosted me. Scamming people desperate to lose weight.
JP
Jennifer P.
Thieves
I have been charged almost $900 for three vials. They have charged me 2 more times for medication never received. I have contacted customer support with no response. This company is a scam.
JD
Jen D.
Shady company with very poor customer service
I joined Layla in February and felt it was sketchy from the beginning. When I received my first vial of tirzepatide, the name of the medication was misspelled on both the vial and the prescription label which is a big red flag. They later switched compound pharmacies and fixed the spelling errors but it put me on high alert for mistakes. I didn't ever speak on the phone to anyone at Layla to sign up or get a prescription, including a doctor (no video appointments either), and only received a message from a doctor about being prescribed medication with instructions for use and symptoms to report. The third month they neglected to increase my dose to 7.5mg as I had requested but they did eventually send me the correct dose after messaging with customer support for a week. When I joined, the price was $449 a month for tirzepatide and this month they charged me $549 for 10mg of tirzepatide without letting me know there would be such a large price increase. I tried to contact customer support telling them I could not afford the increase but I did not hear back from them. I then saw that they were now advertising a price of $399 a month for higher doses of tirzepatide on their website and I messaged customer support again, through their message portal, asking to receive the price being advertised. Customer support never responded to any of my messages and since there is no phone number listed on the site to call to talk to someone, I felt completely neglected and scammed. After a week of waiting for a response to my messages I finally sent an email cancelling my account and put a reverse on the charge for the medication that hadn't been sent out yet, even though I was charged immediately. Almost two weeks after my request to cancel, I finally received an email confirming the cancellation of any future orders but they sent out the last prescription which arrived over 2 weeks late and completely warm, so I have no idea if the medication in the vial is still potent. I am assuming they are going to still try to charge me the $549 but I intend to fight it with my bank especially since the medication did not arrive temperature controlled. I would not recommend this company, and I have switched to a different company with which I have already had an amazing experience!
TL
Troy L.
Paid for services and medication
Paid for services and medication , never received medication charged for second month of service with yet again no medication . Customer support and management do not respond . This company is a rip off . They took my money and provided nothing in services .
