Kerry
Product works well. Need someone answering when I ask questions
I think the product works well and I hit my goal weight after only being on it 9 mths. Only complaint I have is twice I have asked for medical advice from the DR connected thru Join Josie and both times my question has been ignored. I understand you can't give me a diagnosis of any kind but a question about your own product? I expect an answer. Besides that I highly recommend and am happy with your product. Thank you
Response from Join JosieJun 27, 2026
Thank you so much, Kerry. We’re really happy to hear the product has worked well for you and that you’d recommend Join Josie. We also appreciate your honest feedback about response time. Some questions are medical in nature and need to be reviewed by a licensed provider rather than our support team, but we agree that the follow-up should be timely. We’re sorry this has taken longer than expected, and we’re actively following up with the provider team to make sure clinical questions are handled more smoothly. Thank you again for sharing your experience and for being part of Join Josie.