Christiaan V.
I am very disappointed
I am very disappointed. I paid for a full year subscription, and my profile has been stuck on "Scanning" for 2 months now. "Live Chat" is never available. Leaving an email for a response, not happening. Can not reach them, can not use my account.......where to from here.....
Response from JoindeletemeAug 11, 2026
We sincerely apologize for the delay in receiving your first report. While our team previously noted that our recent platform migration has caused unexpected backlogs, we completely understand your frustration and agree that your wait is far too long. This is absolutely not the standard of service we aim to provide, and we want to assure you that this delay is due to these technical transition bottlenecks rather than a lack of intent to deliver. We are working as quickly as possible to process the backlog caused by this system transfer. Please feel free to reach out to [email protected] with your concerns, our team would be happy to help escalate this for you.




