Karen A.
Received item 8:30 pm
Received item 8:30 pm - July 6 - in Oklahoma - 91degrees outside - ice pack not only melted but HOT, vial checked inside the medicine bottle - HOT to the touch. Heat over 86 degrees denatured medication making it ineffective and it happens rapidly. I still put in fridge immediately but looked at it this morning and it’s cloudy.Contacted customer care and was told all science about this med is wrong and that the medicine is still valid and not compromised. Will be disputing this purchase with my card.
Response from BlivJul 8, 2026
Thank you for taking the time to share your feedback. We understand your concerns and appreciate you bringing them to our attention. Regarding the temperature of your shipment, your medication is still safe to use. It is shipped in an insulated package with ice packs, and the pharmacy has validated its stability during normal shipping conditions. A melted ice pack or a warm package does not necessarily mean the medication has lost its safety or effectiveness.


