MochaMartha
Inconsistent Service
1. I've ordered three vials of Tirzepatide, so I do not understand why I am still treated as if I am a new customer. 2. Tirzepatide has been delivered to me from three different places! 3. If the vial is only 10mg and my dosage is 50 units, how is this going to last for three months? Your chat bot stated I would need to buy additional vials! 4. Your customer service chat bots appear to have difficulty answering most questions.
Response from BlivSep 11, 2025
We sincerely apologize for the frustration you’ve experienced. To clarify, we sell by the vial with no membership fee and no contract. Because of this, each purchase is considered a new order, which allows our providers to review how the medication is working in your system and to approve the appropriate dosing each time. We understand it can feel inconvenient, but this process helps us ensure your safety and the effectiveness of your treatment. That said, brighter days are ahead—we’ve introduced our new customer portal, which saves your demographic information to make the follow-up form quicker and the reorder process much smoother moving forward. We appreciate your patience as we continue to improve, let us know if we can help with anything else.