JiLL T.
Everything started on a good note
Everything started on a good note. But I was never able to talk to anyone. I tried three times to set up a phone appointment. I have to admit that I missed the first appt (by two min, I didn’t have my phone on me). So I set up two following calls but I never received them although they insisted that they called. So I gave up. I only wanted to lose 10 pounds and I was told I would be able to do it in 3 months so I bought a three month subscription. I only ended up losing 5 pounds and the food noise barely went away. I then tried to subscribe another 3 months but then I was rejected. They said because I never had my phone appt that I was not being monitored and therefore not eligible to renew. And also that my BMI would be too low if I lost 5 more pounds. So that was that, I was never able to discuss my side with anyone so I am now with another company and it’s also more affordable.
Response from BlivJul 17, 2026
Thank you for taking the time to share your experience. We're sorry to hear it didn't meet your expectations. We understand how frustrating it must have been to have difficulty connecting for your scheduled phone appointments. We made three separate attempts to contact you at different times so one of our nurses could check in regarding your progress, response to treatment, and ongoing goals. Unfortunately, we were unable to reach you. Because we were not able to complete the necessary follow-up assessment, we could not provide the close clinical monitoring required for safe GLP-1 therapy. As a result, our medical team was not comfortable prescribing another 12 weeks of medication without first speaking with you. Additionally, our providers make prescribing decisions based on established medical protocols and patient safety. Your renewal request was reviewed carefully, and your eligibility was determined based on those clinical guidelines. We appreciate the opportunity to have been part of your health journey and wish you all the best moving forward.