Leslie S.
Client portal is awful and hard to…
Client portal is awful and hard to find… Contact after getting… Or sending payment is not good… Have questions and can’t look at anything Send emails and don’t get responses
Response from BlivDec 18, 2025
Thank you for taking the time to share this feedback. We’re sorry to hear that the portal experience felt frustrating and made it difficult to access information or get questions answered — that’s not the experience we want for our patients. We understand how important clear access and communication are, especially after submitting payment. Our team is always available to help navigate the portal, answer questions, and ensure you feel supported. We’re also actively revamping the portal to improve usability and provide the experience our patients expect. We’d appreciate the opportunity to assist you directly and make this right. Please reach out to us at [email protected] or call 888-859-2882. If our team is on calls, you can request a callback and we’ll return it as soon as possible.