August ClubAugust Club is a 100% family-run business dedicated to producing premium THCa products. We grow a portion of our flower menu in-house at our indoor facility in Flagstaff, Arizona. But we’re not in this alone. August is part of a guild of like-minded, independent THCa farmers who share our obsession with quality and our belief that this plant deserves respect.Some strains on our menu come from partner farms we’ve worked with for years—people we know personally, who are just as meticulous and purpose-driven as we are. Everything you see on our site is hand-selected, slow-cured, and never touched by synthetic cannabinoids.No mystery flower. Just clean, well-cared-for cannabis backed by real people who care.
August Club (joinaugust.com) has 278 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Showing 8 reviews with 1 star · Clear filters
Brenda N.
You are giving me a survey for products that I still haven’t received that the USPS is stating that they have not receive the package so I haven’t even gotten my items yet but you’re giving me a survey for items I haven’t received. Are you Freaking kidding me
Tracy B.
I ordered this last week it was supposed to be here today and it's looking like you just placed the order so idk why its all mixed up and late but ive been ordering consistently so I won't run out and now im out..
Stephen H.
I used to get a lot of samples. I spend more money now and the samples are shit.
FQA
Ordered a week ago and iy is still sitting at the post office waiting to be scanned. Please send my order. This is unacceptable. Your shipping is always the slowest. How can you not even get this shipped out to me in a week. Now we are going on the second week. Not Happy. Three thumbs down...
David L.
Great til last 2 weeks terrible service an updates now im going some else
Response from August ClubMay 5, 2026
Hi David, I’m really sorry to hear this recent experience left you feeling this way, especially after so many orders with us. We truly appreciate the support you’ve shown August over time, and it’s disappointing to know the last couple of weeks have changed your experience with us. I know shipping delays and unclear carrier updates can be incredibly frustrating, especially when you’re used to things going smoothly. We’ve reached out a few times because we genuinely want to understand what went wrong and help make it right, but we haven’t been able to connect with you yet. If you’re open to it, please reply to one of our messages or email us at [email protected] so we can take another look and do our best to resolve this. We never want one bad delivery experience to erase the trust we’ve built with you, and we’d really appreciate the chance to help. —Janet August
Xavier U.
I’m giving one star because I do not know where my package is. It did not get to me.
Response from August ClubAug 6, 2025
Hey Xavier, Please reach out to our team at [email protected], we're happy to look into any order issues for you and get things resolved on our end! We definitely want to make sure you get your order! All the best, Janet August
Ruby S.
My honest opinion about my experience is that the product was satisfactory, and I truly appreciated the free gift. However, I was disappointed by the owner's lack of customer service skills when handling my order. I simply asked for an estimated delivery date because I needed someone available to pick it up. Unfortunately, my order was canceled without any explanation until I reached out to him. He claimed the cancellation was due to a complaint I made about the shipping. In contrast, I am now working with another company that simplifies the process and provides me with an accurate delivery date right to my door. I am very pleased with my decision to switch. I hope the owner improves his customer service skills, as he may lose more customers otherwise. I also requested that they close my account login, but they have not done that yet. II want to start by thanking Janet for her response; I appreciate the effort and have read every word. However, I need to address a few concerns regarding my recent orders. I noticed on your website that purchasing a certain amount qualifies me for a free upgrade to priority shipping. I did make that qualifying purchase, but since my first order was processed and my second order was canceled, I'm feeling confused about the shipping upgrade that should apply in this case. This matter is important to me, and I believe it’s important to you as well. The representative I spoke with previously was different, and the email correspondence we shared did not pertain to the $1.99 charge. I also paid $4.99 for routing information, which I find acceptable. I'm not trying to harm your business; rather, I'm here to bring these issues to your attention in hopes of facilitating improvements. I want to see your company succeed, as I am a committed customer who relies on this product for managing my PTSD and seizures. It is essential for my well-being. Please remember that many customers, including myself, are not using this product for recreational purposes but rather as a necessary alternative to dispensaries. I would appreciate your prompt attention to this matter. Thank you!
Response from August ClubJul 7, 2025
Hi Ruby, I'm sorry for the frustration. Looking at our previous communications with you it seems you expressed frustration over our delivery timelines. Our records indicate that we, (free of charge), had upgraded you to priority shipping (even though you purchased standard shipping) on your first order. We also got your order in the hands of USPS in just a few hours. It seems USPS may have had some delays on their end but with the upgraded shipping your order still arrived within the standard shipping window. Please understand that from our point of view we did all we could and your order did arrive within the estimated delivery timeline. I see your second order was cancelled because you had left notes complaining about the frustrating shipping on the first order but had yet again purchased standard delivery which has a 5-8 business day delivery window displayed at checkout. I think there was some concern about your expectations and being able to meet them. I'm certain there was an opportunity for us to better communicate here. Transparently, we upgrade a lot of first time customers to priority shipping on their first order because we want to ensure they get to try our products promptly. But our farms and processing facilities are centralized on the west coast. For east coast customers it can take 5-8 business days to reach the other coast with standard delivery. Unfortunately, we can't subsidize the cost of priority shipping on every order and we don't think it's fair to bake shipping fees into the cost of our products. We would prefer customer get priority shipping, this is why we only charge $1.99 to upgrade to priority. The $1.99 typically only covers a partial amount of the cost to upgrade to priority shipping (about 50% of the cost). But it helps us cover this cost, without raising our product prices and it also helps us understand what customers need their products right away and which customers are okay waiting the 5-8 business days displayed at checkout. I hope this helps provide some transparency into things on our end. I do believe this situation could have been handled by our team. I see that your customer profile and account has been deleted from our Shopify records. Please reach out to me at [email protected] - I would love to hop on a call with you, make things right & hopefully have you back sometime. All the best, Janet August
The O.
Ordered 2 ounces and instead got 2 bags, 1/2 ounce each (HALF WHAT I PAID FOR), this place is WAY overpriced and scammy, stay away. They put in another order free for the missing item, when I mentioned probably not ordering there again, they acted hateful, "I will also remove you from our mailing list & rewards program.." Threatening to remove my account, my rewards points and my mailing list membership... I didn't realize 5 year olds could own business's in Arizona. Do yourself a favor, and stay clear of this company unless you want infantile support like that, & to get 1/2 of what you ordered. The best part is, they screwed themselves, since they didn't ship what I ordered, guess what companies products are NOT going to the Cannabis convention w me at all now???? THEIRS
Response from August ClubJun 26, 2025
Our work is very personal to us and your continued attempts to disparage us across multiple platforms only reinforce that we made the right decision. To clarify, we issued you a full refund and allowed you to keep the products you received. We only asked that you not shop with us in the future due to your blatant and unwarranted disrespect. As a small, family-owned business, we treat every customer with kindness and do our absolute best to rectify any wrongs— BUT we don't have the luxury of outsourcing unwarranted harassment to front-line customer reps like a large corporation. Too much of our family's sense of purpose is derived from making our customers happy. Unfortunately, that means we cannot allow customers like you to deplete our energy and take away from that purpose. It is clear as day, that you use aggressive language and disrespect to bully companies into giving you more than you paid for. I'm sorry if we hurt your ego and cut you off before you could take more from us. -Janet August