Atmos FinancialReviews of joinatmos.com

AVOID AT ALL COSTS 19 montgs of frustration and distress fir 3 simple account transfers. Went to the Financial UK Ombudsman and they upheld on my favour. Thus outfut are a disaster from processes that are not robust or not folliwed to non exuatent customer service. I had to escalate to a Senior Director at Atomos 3 times to get the multiple and tine consuming issues that they caused resolved. I have transfered all a coubts to a different platform with seamless servuce and far superior financial returns so really not sure why you would use this cowboy outfit. AVOID

Atmos is not reliable and difficult to work with. I was told that Atmos would notify us when the first payment on our loan for solar panels was due. The first notification I received was that I was late for our first payment. I called and was told there was a problem with their notification program. I quickly made a payment, but I could not set up automatic payments until the first payment cleared, which took several days. After that delay, I set up automatic payments. The proportion of each payment that went to principal and interest varied greatly and was inconsistent with any amortization schedule I have ever seen. After more than a year (but less than the period required for tax credits to be applied), the principal owed actually grew by 862.25 despite regular monthly payments being made. I decided to pay off the loan. I went through the Atmos website to make the payment and paid off what Atmos stated was the payoff amount. But paying off a loan through Atmos takes 3 days to settle! And during those three days, further interest accrues! In other words, given the limitations of Atmos' system, you can never pay off your loan!

My complaint is that I cannot join the club. For some reason(s) I keep getting denied approval. This last attempt I submitted my ID and a headshot. However, like my other tries I have been denied without explanation. I have been in the financial services industry for over 30 years. I like the premise of Atmos but would like an explanation in detail as to why I continually am denied use of their services.

Please refer to my other review. They finally reimplemented their mobile check deposits. It is no different. They continue to reject checks with no explanation, charge a chargeback fee, and let you scramble. These hacks are horrible.