Abound by The Times of IndiaReviews of joinabound.com

Two words for Abound: Fraud company. My advice: Never deal with them. They hold your money forever. False commitments, broken expectations, no sense of good customer service and I don’t know what else to say. Surprising this is part of Times of India. They are really tarnishing their reputation. They promised 11-12 days delivery and as of today, 32 business days are about to be completed ! Context: I transferred $1310 to India on July 5 (Transaction ID: 1819948630). Today is August 18. I still haven’t received it! Opened two tickets with them. One didn't yield any proper response, so I opened one more and they merged the older and new tickets together. 206908 204203 My plan ahead is to open one more ticket and possibly take legal action against them. Just wanted to share my experience. This is my last transaction with them. Planning to continue with Xoom or Remitly. They pay 1 or 2 rupees less per transaction comparatively but they atleast fulfill their delivery promises and don't make it a stressful experience, unlike this sham company.

Absolutely disgusting scammers...offers higher than usual market rates across other competitors to attract people for remittance using this platform...then states some technical issues citing failures and then holds on to the amount debited from the foreign accounts.. Customer service just asks to be patient every time without any ETA or actions.

Extremely Disappointing Experience with Abound by Times of India I initiated a remittance transfer with Abound by Times of India on July 9, and as of August 13, I still have no clear update on the status of my transfer. What is even more frustrating is the repeated response from their support team asking me to wait “2–3 business days.” Those 2–3 business days have already passed multiple times, yet I continue to receive the same response without any meaningful update or resolution. I understand that international remittances can sometimes face delays due to verification or banking processes. However, more than a month without a clear status, explanation, or resolution is completely unacceptable. As a customer, I expect: A clear explanation for the delay A realistic timeline for completion Proactive communication instead of repeatedly asking me to wait another 2–3 business days Accountability for the money that has been entrusted to them The lack of transparency and repeated generic responses have made this a very frustrating experience. If there is an issue with the transfer, please explain it clearly instead of continuing to extend the timeline. I would strongly advise others to think carefully before using this service, especially if the transfer is time-sensitive and you need reliable customer support. Abound by Times of India — please provide a concrete update and resolution instead of another “2–3 business days” response

I am a customer of Abound, a US-based remittance service. I am filing this complaint because Abound has, on two separate occasions, failed to deliver my remitted funds to the beneficiary in India within any reasonable timeframe, holding my money for 45+ calendar days with no resolution, explanation, or response. Pattern of concern: Abound advertises and lures customers into initiating transfers through their platform by offering a higher-than-market currency exchange rate compared to competitors. However, based on my repeated experience and numerous similar complaints from other customers (documented publicly on BBB and Trustpilot), Abound does not reliably deliver funds within the timeframes it promises at the time of initiating the transaction. Instead, transfers are held for extended periods. In my case, and in others' reported cases, well past 45 days while Abound and its banking partners provide no clear explanation. This raises serious concern that Abound is using customer funds as float, retaining large sums of money in transit for extended periods for its own financial benefit, at direct financial and emotional cost to customers who depend on these funds reaching family for time-sensitive needs.

I am writing to formally escalate a critical failure in your remittance processing, as my pending INR transfer has now been delayed for over 26 business days with no resolution. Despite my active efforts to resolve this—which include raising more than 20 support tickets (including references 214670, 214569, 214564, 214660, 213182, 213186, 209497, and 211896)—your support team has failed to provide any meaningful assistance. Instead, I have received only automated, copy-pasted templates alongside a continuous cycle of unfulfilled and shifting delivery dates. This protracted delay constitutes an unauthorized withholding of funds, exposing me to severe financial strain, exchange rate volatility, and lost opportunity costs. If this remittance is not processed immediately, I will be forced to escalate this matter directly to the appropriate financial banking ombudsman and cross-border regulatory authorities to seek a formal investigation and restitution for financial damages.

I have emailed and raised at least 20+ tickets with their support team (including reference numbers like 214670, 214569, 214564, 214660,213182,213186,209497,211896), and it is of no use at all. It has been nearly a month (over 26+ business days), and they still have not delivered my INR remittance. Their support team is useless, offering only copy-pasted standard answers while keeping changing the delivery dates over and over again.

It is one of the very very worst app I have ever used in my last 10 years of studying at USA. The don’t even have customer service contact numbers to contact. They never email back for your email. My money got stuck with them for weeks and the issue still no resolved. Don’t waste your time by using this app.

I wish I could give a zero rating. Stay away from Abound. As far as I am aware, they do not have proper US remittance legal licenses. I chased their support team for 2 to 3 weeks asking for their US remittance license, and they completely failed to share it. So can conclude they don't have proper USA Remittance license. I have emailed and raised at least 20+ tickets with their support team (including reference numbers like 213311, 213310, 213312, 214040, 214041, 214043, 214042, 214044, 213309, 208502, 209251, 209394, and 208297), and it is of no use at all. It has been nearly a month (over 22+ business days), and they still have not delivered my INR remittance. Their support team is useless, offering only copy-pasted standard answers while keeping changing the delivery dates over and over again. I have already raised a formal complaint with the Consumer Financial Protection Bureau (CFPB) Compliant id 260730-36245554 and am currently consulting with attorneys to file a lawsuit for false advertising and operating without a valid US remittance license. ABSOLUTELY STAY AWAY. I rarely ever post reviews, but I had to share this so it prevents someone else from going through this same nightmare.