Harshit B.
Warning: Month-Long Delay + No Response from Abound Support
I used Abound to transfer money from the U.S. to India on January 26. It’s now been a month and the funds still haven’t reached my father, even though the app shows the transfer as “delivered.” Over the past month, customer support has taken days to respond, and when they do, the replies are vague and not actionable. They asked me to provide my father’s bank statement as proof that the funds weren’t received, which I sent. Since then, I’ve followed up multiple times across different channels and haven’t gotten a response. Please be cautious when using this service - this experience has been extremely frustrating and has left me concerned about the reliability of the transfer process.
Response from Abound by The Times of IndiaMay 6, 2026
Dear Harshit, thank you for taking the time to share your feedback. We understand that transfer speed can be a concern, and we want to assure you that our team is actively working to improve this experience in the near future. Please rest assured, your money is always safe with Abound and will be delivered securely. We truly appreciate your patience and support, and we hope our continued improvements will earn a better rating from you. If you are still facing an issue, please reach us again at [email protected]. Thank you, Team Abound