Johnny Janosik FurnitureReviews of johnnyjanosik.com

I placed an order at the end of October 2025 at the Christiana store and was given an ETA of the week after Christmas. When that time passed, I called during the third week of January for my first update and was told someone would get back to me. Two days later, my salesman informed me the new ETA was another 6–8 weeks, which made it clear the order was likely never placed. I was given three different excuses for the delay, all of which sounded like nonsense—damaged container overseas, shipping issues, etc. They spent a week trying to save the sale and ultimately offered a $250 concession on a $3,600 purchase. Plain and simple, that was not enough. I gave them an opportunity to keep my business, and they chose not to. I took my business elsewhere. I will revise this review if they decide to do what’s right and take care of the customer for their mistake.

I purchased more than ten thousand dollars' worth of furniture, rugs, lamps and decorative items which were delivered in October and November of 2023. I also purchased a 5-year warranty for all items. In July/August of 2024 I noticed my rug was fading very unevenly. I have no pets and no children, and I keep solar shades down all summer. I filed a request for service through my warranty. I called to follow up many times. The service company told me that my issue had been referred to the store and someone would call me. I continued to wait and leave messages with the identified liaison at the store. In January I still had not been contacted, so I went to the store. I finally received a call from the "rug specialist" at the store a few weeks later. He stated that fading is not covered and there was nothing they could do. After much complaining about the poor condition of the rug after only nine months I was offered a credit to select another rug. Why would I want another rug that is not warranted against fading? Why would I want to do business with a company that does not respond to customers? I filed a complaint with the better business bureau but was offered the same deal (to select another rug). Maybe I can accept that it's my tough luck that some rugs fade, but I cannot accept that nobody contacted me for FOUR MONTHS in spite of repeated phone calls and messages to them. I would never purchase from them again after the horrible post purchase customer service experience.

We bought a leather recliner from them, and also purchased the Guardian 5-year warranty. The leather started peeling and now our recliner looks like junk. We filed a claim with Guardian and they denied it because "peeling isn't covered". It's a leather chair with defective leather! We asked Johny Janosik service to resolve and got no response with multiple messages left. They won't stand behind their products and the insurance is worthless.

I recently had an extremely disappointing experience with Johnny Janosik Furniture, and I feel compelled to share my frustration. I placed an order for furniture more than five months ago, and despite numerous attempts to obtain information about the delivery status, I have been left in the dark. The lack of communication and transparency from Johnny Janosik's customer service has been truly disheartening. I understand that delays can happen, but the complete absence of updates and the inability to provide a reasonable delivery timeline is unacceptable. After enduring months of waiting, I reached a point where I had no choice but to cancel my order. This decision was not made lightly, as I had high expectations based on the positive reputation of Johnny Janosik Furniture. Although I must be honest and say the cancellation process was very quick and I was totally refunded. I hope this review serves as a cautionary tale for potential customers. Johnny Janosik Furniture has failed to meet basic expectations of customer service and reliability. Trying to get a hold of a person to speak to is next to impossible . I would strongly advise considering alternative options before making a purchase from this establishment. I sincerely hope that Johnny Janosik Furniture takes this feedback seriously and works towards improving their customer service and Status updates.

johnny janosik advertises real leather on their lazy boy furniture. check twice. we did not and our two large recliners and sofa are peeling terribly. janosik says not their fault, lazy boy says not their fault. do not buy from a company that will stand behind what hey sell. we have tried repeatedly to get them to help us, but they will not. after spending over $15000 over the past few years we are done with them and you should be to. I actually complained on their facebook page, and their solution was to bar me from the site.

We purchased quite a bit of furniture here . Almost all needed to be repaired or returned for another piece. Mostly an expensive kitchen set we purchased just seemed like it had mold running through it and pieces would just chip off. You’re constantly put with customer service and you wii accomplish nothing! Their pricing and furniture is inferior! I’ll never recommend or step foot in there again. They are not even worth one star ! They’ll push and make you sign away or their protection policy …just beware !!!

Everything I purchased from Johnny Janosik needed some repair. Actually should have been replaced. In my 63 years never had an experience like this. To sit and watch them repair new furniture that the arm of the couch gave out as my friend 145 pounds was lifting herself from the couch and fell because the arm gave way. Other pieces needed touch up and they tried delivering another table several times that was designed one way and was miss cut by the manufacturer and they must have purchased it as a buyout. Needless to say do yourself a favor and buy somewhere else!!!

Johnny Janosik Furniture has the worse customer service that I have encountered in my 68 years. Their management team is useless. They screen calls through the receptionist and will not return the ones they chose not to. It's reached the point where I will be using a lawyer and we will see if they will answer him. Been dealing with them since before Christmas 2021. I will never buy another thing from them and encourage you to do the same. Now, to Social Media! Lisa M. Gamuciello, Rehoboth Beach, DE