Michael B.
They Did Not Even Dispute My Concern
I once left an encouraging review of this establishment elsewhere. In this review I praised the patience and skills of the staff who assisted me with a difficult decision regarding an expensive recliner purchase. I stand by my assessment of the salesperson, BUT I have serious concerns regarding my purchase. First off, I was told I would have to pay in full in order to ensure delivery. Delivery was promised by Christmas. This did not happen due to COVID related delays in production. I was then promised delivery the following March. March came and went without any indication of a new delivery date. In April I went to the store to determine a new ETA. I was told they could not provide a new ETA. I then requested credit for my purchase. I was told That they were not responsible for production delays and would not issue credit for any reason. I appealed to my credit card company and 9 months later I was finally issued a refund. Johnny Janosik did not even dispute my claim. Eventually I got my money back, but their refusal to honor my concern allowed them to sit on those funds for the better part of a year! If they were not going to dispute my case it could have been easily resolved months earlier! This is no way to treat your customers. Of course I very much resent this treatment and will steer clear of ever doing business with them again.