JOHN JULIAReviews of johnjulia.com

Response from JOHN JULIADec 12, 2024

Dear Aaron, Thank you for your feedback. We’re sorry to hear about your experience. Upon reviewing your case, we see that you initially requested to cancel your order after it had already been dispatched. Our team informed you about the return portal for a size exchange or return. When delivery attempts failed due to missed signatures, we provided instructions to resolve the issue directly with DHL and offered assistance. After your request to have the item returned to us for a refund, the process was initiated as per our policies. We truly regret any inconvenience caused and appreciate your understanding. Your feedback helps us improve, and we’re here to assist with any further concerns. Best regards, John Julia Customer Care

Response from JOHN JULIANov 13, 2024

Thank you for sharing your honest feedback about your recent experience with John Julia. We sincerely apologize that your first purchase with us was so disappointing. We completely understand your frustration and want you to know that we hear you. Our Customer Care Manager has reached out to you directly today to address your concerns, but we recognize that we fell short in meeting your expectations. Please know that your feedback is invaluable to us as we continually work to improve our customer experience. We appreciate you taking the time to leave this candid review and want to assure you that we are listening and will use your comments to better serve you and all of our customers moving forward. Sincerely, The John Julia Team

Response from JOHN JULIANov 12, 2024

Thank you for bringing this to our attention. We sincerely apologize for shipping the incorrect item - this falls short of our usual standards. We've sent you a return label and are committed to making this right. If you need any assistance with the return process or have any questions, please don't hesitate to reach out to our customer care team. Best regards, John Julia Team

Response from JOHN JULIAAug 26, 2024

Thank you for your feedback. We understand that you had a challenging experience, and we’re sorry to hear that. However, we have checked our records and confirmed that your order was delivered within the estimated timeframe. Our team worked hard to assist you during the process, and we regret that our efforts did not meet your expectations. We strive to improve our services continuously and value all feedback. If you have further concerns, please feel free to reach out to our customer care team directly so we can assist you further. Customer Care

Response from JOHN JULIAJun 18, 2024

We are sorry to hear about your experience and understand your frustration. Upon investigation, we confirmed with DHL that your parcel was delivered to the correct address, and we have photo proof of the delivery which was provided to you. You also confirmed that the building in the photo is indeed your residence. Unfortunately, we cannot refund orders that have been delivered to the correct address. We understand that the parcel may have been stolen after delivery, and we sympathize with your situation. We recommend reporting this incident to your local authorities and considering adding secure delivery options for future orders. The John Julia Team