Emilia L.
Lack of Preparation
My instructor is knowledgeable. I feel that there was too much emphasis on the "booking" of tours which we were repeatedly told "you won't be doing this". I feel like I was thrown in the lion's den when I took my first live call. My opinion is that we should have had the opportunity to role play with pros instead of being put in a break out room with someone who is as confused as myself. I feel I am unprepared for Leap. The curriculum needs to change. Than you for the opportunity to express my feelings.
Response from Working SolutionsFeb 11, 2026
Thank you for sharing your honest feedback with us. We appreciate you taking the time to describe your experience with the onboarding process. We are glad to hear that you found your instructor knowledgeable. At the same time, we are sorry that parts of the curriculum left you feeling unprepared, especially when it came to handling your first live call. Feeling supported and confident throughout onboarding is very important, and your experience matters to us. Feedback like yours helps us identify where our onboarding program can improve, and we will be reviewing these areas to determine how we can better support new agents. Please know that we are here to help you as you continue building confidence in your role. If you would like additional resources or guidance, we are happy to provide support. Thank you again for your feedback. It truly helps us grow.