JMAC SupplyReviews of jmac.com

Customer service was great when trying to find a certain part we needed to repair our electronic lock system. Two things prevented me from giving 5 stars. The part was shipped from a warehouse in a small box with no bubble wrapping around the part. Unfortunately, the security company person we entrusted to fix our lock had us order the wrong model part. Due to this person giving us the wrong information, and the fact that he had tried to install, we were told by a JMAC customer service person that we couldn’t return it. The part was still in good condition, but weren’t allowed to return. This was very disappointing as with shipping, we were “out” several hundred dollars with a part we can’t even use.

I always find the staff at JMAC to be knowledgeable and helpful. And I really appreciate the fast service as it's usually an emergency when I make a purchase from them

I called to cancel the order after 10 days of in process of an in stock item. The order was never cancelled and it was shipped two days later.

Love working with JMAC Supply. Tim always has my back!

am I paying for this? what is this site?

The company was pretty good. They helped me and fixed some issues that came up, but I would buy from them again if need be.

Excellent service and very fast shipping.

Told me after my order was placed that there is a minimum purchase of $250 for international sales. At $160, it wasn't exactly a minor purchase. I find no mention of this minimum sale cost on their website, including FAQs. Surely it is trivial to mention this on the website or at least reject the purchase on the spot? This is a waste of everyone's time and completely avoidable.