Daniel S.
Straight trash
Straight trash I ordered a $50 order which I had to after multiple weeks go looking for then I'm told by the AI support bot that my orders on hold then I had to email customer support just for them to tell me that they needed a picture of my ID and a screenshot of a bank statement that showed that I bought it now I'm currently waiting for a refund this place is trash
Response from JK DistroApr 29, 2025
Thank you for reaching out and sharing your experience with us. I understand how frustrating it can be to face delays and complications with your order. Our system occasionally places orders on hold as a precautionary measure to ensure the security of our customers' transactions. This can happen if there are discrepancies in payment information or if additional verification is needed. I see that our customer support team requested a picture of your ID and a screenshot of your bank statement to verify your purchase. This is part of our protocol to protect against fraud. I apologize for any inconvenience this has caused you. If you have any further questions or need assistance, please do not hesitate to contact us directly at [email protected]. We appreciate your patience during this time. Regards TM