JK DistroReviews of jkdistro.com

I ordered on 4 times an then this last time I ordered on April 30 it was processing all the way up til May 14 when I finally got a refund no one answered me when I emailed them 3 times or called. They have great product an shipping is usually 2 3 days but customer service SUCKS. They put up a order on hold sign saying no one can buy from them right now it's probably cuz gas is high they can't afford shipping.

Still have yet to get my order or money back from the 5th

They are no longer taking orders. They just closed down with no warning. If you still have a order pending just contact your financial institution to get your money back. The order is not coming.

Lying and underhanded . Give your employees their pay .

Purchased from jk distro may 2 2026 says my order is processing still. Now come to find out their shut down. No product and no money back.

Ordered a couple of times, and had good experiences. During the holiday rush, I made a third order, which unfortunately was missing an item in my order and on the invoice. I attempted to make contact via Chat on the homepage, and had to deal with the robot gate keeper, which did help me get everything I needed together, but then it told me to just go ahead and submit everything via email to support. So, I rolled my eyes and sent an email. No reply came in for a week. So, then I tried calling the 1-800 number multiple times all day; it would just ring and go to a generic voice mail. Feeling anxious and kind of annoyed, I reached out to chat again, and eventually got through to a human, but even the human seemed like a chat bot, and eventually I got kicked out of the conversation before being able to complete the situation. After some more circular discourse with the robot, I was eventually given another human, but this chat agent introduced herself as Sandra and looked into my situation. She said that my case was already being processed for a replacement from my email, and that if I had waited one more day, there would be a notification of a shipment being made. [If there was any kind of reply to my email to let me know, I wouldn't have felt so anxious.] Sandra then offered me store credit, but I am wary of store credit situations, and just wanted a replacement item. She understood and said that that wouldn't be a problem except the item I ordered was out of stock. So she had me give a her a list of what I'd like in exchange and also give a summary of what I look for in a product in case my choices were also sold out by the time my case made it to warehouse. Sure enough a couple days later, I received notification that a shipment was sent, and the top thing I chose was sent as the replacement. I'm giving this review 5 stars, because 1) I was satisfied in the replacement -- I got what I paid for, and 2) Sandra's down to earth attitude and no-nonsense approach to my case was a big relief to the growing anxiety I was feeling. While satisfied, I do feel a little nervous about making future orders.

I have had 5 star experience until now, paid for an order and they took money out but still hasn't sent it. I have sent numerous emails and offline chats and nobody answers me. Robyn Brown

I have been ordering from this company for six months and never had an issue until my last order where I had to file a dispute to get my money back and was not able to contact anyone to help me get my money back from the company do not order from this company