marty M.
LIT PHARMS > THIS TRASH
So if by chance you get stuck needing customer service with jk distro, you might as well beat you face against a brick wall. They are pretty clueless to start. It's typically one of 2 woman. Nice woman, just not much help. 1. I had one of them give me a discount on some products to see the next day that it was on hold. Not on hold because it was out or short supply. It was on hold because her boss told her she couldn't do it. I done payed almost 1k. She processed it and even got a tracking . After 4 days I finally get them to answer the phone to let me know all of what is going on. Pretty ridiculous situation. I eventually had to picked other products because it didn't appear I would get a refund. 2. Even with the last situation I attempted to buy more items. I bought 12 2g disposables. Only 4 were as advertised. Several were half or less than half full. Couple leaked out in the packaging. And a few don't even turn on. They are junk and from reading other reviews many others also had the same problems. I have been attempting to get a refund for going on 2 weeks. It's a god damn run around again. Still no refund or exchange for my money back. This place needs a major overhaul. I will never in my life order from this super shady company again. FYI I still haven't received a refund and never will also I'm not looking for your damn justification response with sounding like you genuinely care. Miss me with that
Response from JK DistroSep 6, 2025
Thank you for taking the time to share your experience. I want to start by acknowledging how frustrating and disappointing this situation has clearly been for you. You’ve invested your money and trust in us, and from what you’ve described, we’ve fallen short in delivering the service and products you expected, and that’s not acceptable. Regarding the order that was placed on hold after being processed, that kind of miscommunication between our team and management should never have impacted you, especially after payment and tracking were issued. We understand how misleading and inconvenient that must have felt. As for the disposables you received leaking, underfilled, and malfunctioning units are absolutely not the standard we aim to uphold. It’s troubling to hear that your attempts to resolve this have led to delays and confusion, and we sincerely apologize for the lack of clarity and responsiveness. While I know you’ve asked not to receive a “justification response,” I want to assure you this isn’t about excuses. It’s about accountability. Your feedback is being taken seriously, and we’re actively reviewing the issues you’ve raised to prevent similar situations from happening again. I’ve escalated your refund request to our senior support team for immediate review. We understand your decision not to order from us again, but we still owe you a resolution. Thank you again for speaking up. We’re listening.



