Jessica A.
Great products — shitty customer service and shipping
I’ve ordered from them three times. Each time I always either have issues with shipping or processing my orders despite having put in the right card info. Their prices and their products are AMAZING but it kills the experience when none of their customer service lines answer the phone, the live chat agents take forever to reply and don’t even help as much. This was the last and final straw when I tried to place a $200 order with next day air shipping and kept getting declined despite my bank approving the transaction and then I was put under a 24 hour hold despite it being a mistake on THEIR side, I don’t have time to wait another 24 hours either.
Response from JK DistroMar 30, 2026
I see you have been a loyal customer for three orders, and I am deeply sorry that we have failed to provide the seamless experience you deserve. Our security system flagged the transaction due to a synchronization error between our gateway and your bank, which triggered an automatic hold. I understand this is unacceptable, especially when you paid for next-day shipping. Let us know if this issue hasn't been resolved so we can see what we can do to make it right!