M C.
Charged me twice and one month later…
Charged me twice and one month later still no refund despite emailing 5+ times. The worst customer service I’ve ever experienced. The app is ok but due to service, I’d avoid.
Install Live Chat on your website and turn your visitors into paying customers with JivoChat. Easy setup, 5 agents free!
JivoChat (jivochat.com) has 33 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
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Showing 22 reviews with 1 star · Clear filters
M C.
Charged me twice and one month later still no refund despite emailing 5+ times. The worst customer service I’ve ever experienced. The app is ok but due to service, I’d avoid.
Waldemar Z.
JivoChat supports Crypto Scammers. Why are you doing this? I was scammed.
Jeremy W.
jiovo chat is a joke. this company supports crypto scam companies such as DECKER LIMITED.. They send back messages weeks later asking " hi sir, what can we help with " after receiving a very detailed question. They must be getting a piece of the SCAM
Kevin H.
#1 - Jivo Chat Phone does not have Voicemail #2 - The business email is not email (you have to forward your email to Jivo Chat and email customers back from a different email). #3 if agents do not close the chat all communication (text, calls and emails) will come to that agent even if they are texting/calling a different number. #4 Jivo Chat will not refund any money (I paid for 1 year for 5 agents after looking at all of the Jivo Chat Features that are not actually there, used it for 14 days and no refund for any portion of the money paid). This may be good for Webchat (I did not try the Webchat) but is not good for a business communication solution.
Mark P.
use Jivochat if you wish to lose customers and face disputes their chat always gets down and they are very poor and highly poop service
Kim F.
Whatever you do, there is a scam with a so called trading company called Century BTC Option. Do not buy anything they will take your money and want more and more. They use fraudulent phone numbers and address. FRANGEL is there only jivochat customer service agent. She will con you out of a lot of money and you will never see it again. This is a fraudulent website. They should be reported. to
Mike.O
The worst customer experience. I have been on multiple review sites and it appears this is a common issue. They have a chat service where the support staff don't actually want to help and when they do it's a link that directs you to a page that's similar to your enquiry. Useless and lazy
Mike
The app is fine they have changed what features are available for free over time. I’ve been a pro user then let it lapse with the intent of renewing. Support is 1 star. They will jot respond and you attempt to contact through that app it’s blocked. Recommendation: find another. There are many of these companies